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Windows 10 default DPI scaling Remote Control issue

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  • 1.  Windows 10 default DPI scaling Remote Control issue

    Posted 05-29-2018 03:46 PM

    Hello,

     

    I'm having a problem with Remote Control on machines for which Windows 10 adaptive DPI Scaling is 100% superior

     

    I end up with the blue background of CA RC when it can not display, see in attachement.

     

    Do you encounter this problem?

    How to correct it?

     

    Thanks



  • 2.  Re: Windows 10 default DPI scaling Remote Control issue

    Posted 06-07-2018 01:25 PM

    I have another problem related !

    After validate logon screen i've the blue screen

     

    I manage to recover the remote control by doing CTRL + ALT + DEL then disconnect of the client and finally reconnect !

     

     

    My version of CA is 14 SP2 :



  • 3.  Re: Windows 10 default DPI scaling Remote Control issue

    Posted 07-14-2018 05:33 PM

    Is this still an ongoing issue, or was a support case opened for the problem with DPI >100% and ITCM Remote Control?



  • 4.  Re: Windows 10 default DPI scaling Remote Control issue

    Posted 07-16-2018 10:55 AM

    I've tested using two Win10 1803 laptops, both with DPI scaling at 125%, and I was able to connect without issue.

     

    Have you tried updating the RC driver?

    Remote Control Windows 10 1709 (Falls Creator Upda - CA Knowledge 

     

    The updated mirror driver seems to be solving several long-standing compatibility issues... so give it a try and let us know...

     

    -Brian



  • 5.  Re: Windows 10 default DPI scaling Remote Control issue
    Best Answer

    Posted 07-17-2018 06:14 PM

    Hi Brian,

     

    A Support case has been opened for this.

     

    I could reproduce the problem with updated RC Driver for Windows 10 1709 problem.

     

    The problem occurs only if logon is done during the RC session.

     

    Regards,

    Jean-Yves