CA Client Automation

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  • 1.  Failed to download UPM

    Posted Nov 13, 2018 02:08 PM

    Hi Guys

     

    Currently the UPM does not create the files to download in the established route even though all the bug fixes are satisfactory

     

    i check this

    - Access from the Server to the URL http://contentupdate.ca.com:5250/igsponsor  

    - Access from the Server to the URL https://contentupdate.ca.com/igsponsor 

    - verify the configuration in the proxy as well as the traffic of the same

    - Test with different patches

    - The CIC is working and updating the list of UPM patches

    - Logs do not sow mensage errors

    -  Uninstall the Antivirus

     

     

     

    Anny Idea



  • 2.  Re: Failed to download UPM

    Posted Nov 13, 2018 02:37 PM
      |   view attached

    Did you configure the proxy in UPM?

     

     

     

    Steve McCormick

    smccormick@aspiretp.com

    731-676-4223

     

     

    On Tue, Nov 13, 2018 at 1:09 PM JonathanM <



  • 3.  Re: Failed to download UPM

    Posted Nov 13, 2018 02:52 PM

    yes i configure i in logs process start download but obtain the same result, the patch dont download



  • 4.  Re: Failed to download UPM

    Broadcom Employee
    Posted Nov 19, 2018 04:02 PM

    Hi Jonathan,

     

    We could not see any error in the extract of log you posted. Please could you attach an extract showing the download error or attach the full pmengine.log file ?

     

    Thanks

    Regards,

    Jean-Yves



  • 5.  Re: Failed to download UPM

    Posted Nov 20, 2018 08:26 AM

    Hi JY Guiblet

     

    that is the inconvenience that the pmengine.log file does not show any error message even in debug mode, I have an open case in Support for more than 1 month and we still have no solution. why post in the community if anyone has any additional suggestions

     

    thanks