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No access to software package library. Native OS error: 86 - The specified network password is not correct.. [SDM228482]

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  • 1.  No access to software package library. Native OS error: 86 - The specified network password is not correct.. [SDM228482]

     
    Posted 07-05-2017 10:31 AM

    Hi,

     

    We are getting this error intermittently when deploying Intelli Rollups to windows agents (Win 7)

    "Job execution error, no access to software package library. Native OS error: 86 - The specified network password is not correct.. [SDM228482]"

    The Scalability server for this Agent is running on Linux.

    We have not shared the SDLIBRARY$. The SD Agent is therefore using NOSLESS

    The Job was submitted to +- 500 machines and it failed on random machines. Some machines using the same Scalability were successful.

     

    An extract from the TRC_USD_ADAGENT.log contains the following: 


    |sdjecontainerif.cpp |000637|NOTIFY | Instantiating Library_1 as a network share library (type=1)
    |sdjecontainerif.cpp |000655|NOTIFY | Instantiating Library_2 as an internal nosless library (type=4)
    |sdjejob.cpp |000229|NOTIFY | Job Text is You will receive a message when the patching is complete on your workstation.
    |main.cpp |000104|NOTIFY | WndProc() - Shutdown prevention window:D0C7E
    |main.cpp |000106|NOTIFY | WndProc() - ShutdownBlockReasonCreate() succeeded
    |sdjeipcslaveprogress|000399|NOTIFY | SDJEIPCSlaveProgressIf::SMdispatch() - Disabling Logoffs/Reboots
    |CFSMCAPI |000000|NOTIFY | SMEVENT : New Endpoint. Handle 0x0060b568 Name CAI010472-00001
    |CFSMCAPI |000000|NOTIFY | SMEVENT : New Session. Target = (localhost) 127.0.0.1\CAI012140-00000. LID = 28e80003. SH = 006127a0 |CFSMCAPI |000000|NOTIFY | SMEVENT : New Session. Target = (Removed) Removed\CAI010472-00001. LID = 2f6c0005. SH = 00b05640
    |sdjecontainerif.cpp |002275|NOTIFY | Enable user interaction is set to TRUE
    |sdjecontainerif.cpp |001081|NOTIFY | RequestAccess failed for library 1
    |sdjecontainerif.cpp |001030|NOTIFY | RequestAccess succeeded for library 2
    |CFSMCAPI |000000|NOTIFY | SMEVENT : New Session. Target = (Removed) Removed\SD_AG_REQUEST. LID = 2f6c0006. SH = 0518e298
    |CFSMCAPI |000000|NOTIFY | SMEVENT : New Session. Target = (Removed) Removed\CAI011767-00001. LID = 2f6c0007. SH = 05193bf8
    |sdjeasmlibraryif.cpp|000820|ERROR | Package download failed: Communication timeout occurred.
    |sdjecontainerif.cpp |001089|ERROR | Job couldn't find a library
    |sdjecontainerif.cpp |001190|ERROR | Error retreiving library for job 1

     

    If we renew the Job on a few failed machines it succeeds (still using NOSLESS) with exactly the same credentials / configuration on the same agent using the same Scalability. 

     

    For a Linux Scalability Server what is the recommended Download method to windows agents?

    Is there a policy / timeout setting that limits the maximum number of connections using NOSLESS from Scalability Server?

     

    Thank You

    Wayne



  • 2.  Re: No access to software package library. Native OS error: 86 - The specified network password is not correct.. [SDM228482]

    Posted 07-05-2017 04:40 PM

    Hi Wayne,

     

    Does the customer use McAfee EndPoint Security in their environment?  We recently had another customer report the same intermittent behavior/error message and the solution was a patch for McAfee--

     

    Reference the PDF from McAfee here:

    McAfee Corporate KB - Endpoint Security 10.2.0 Hotfix 1164434 Release Notes PD26758 

     

    ------
    Endpoint Security Platform
    Reference Issue
    1140210 Previously, accessing file shares located on servers running Endpoint Security caused delays.
    1146894 Client systems no longer hang when opening an application on a network share.
    --------

     

    -Brian



  • 3.  Re: No access to software package library. Native OS error: 86 - The specified network password is not correct.. [SDM228482]

     
    Posted 07-06-2017 04:34 AM

    Hi Brian,

     

    In this case the customer is using Symantec Endpoint Security.



  • 4.  Re: No access to software package library. Native OS error: 86 - The specified network password is not correct.. [SDM228482]
    Best Answer

    Posted 07-06-2017 05:40 AM

    The message displayed is incorrect. Basically, the Nosless file transfer has failed. You will need to request a test fix from IP 36426.



  • 5.  Re: No access to software package library. Native OS error: 86 - The specified network password is not correct.. [SDM228482]

     
    Posted 07-06-2017 10:14 AM

    Thanks Steve, I have requested this.