We are getting this error intermittently when deploying Intelli Rollups to windows agents (Win 7)
"Job execution error, no access to software package library. Native OS error: 86 - The specified network password is not correct.. [SDM228482]"
The Scalability server for this Agent is running on Linux.
We have not shared the SDLIBRARY$. The SD Agent is therefore using NOSLESS
The Job was submitted to +- 500 machines and it failed on random machines. Some machines using the same Scalability were successful.
An extract from the TRC_USD_ADAGENT.log contains the following:
|sdjecontainerif.cpp |000637|NOTIFY | Instantiating Library_1 as a network share library (type=1)|sdjecontainerif.cpp |000655|NOTIFY | Instantiating Library_2 as an internal nosless library (type=4)|sdjejob.cpp |000229|NOTIFY | Job Text is You will receive a message when the patching is complete on your workstation.|main.cpp |000104|NOTIFY | WndProc() - Shutdown prevention window:D0C7E|main.cpp |000106|NOTIFY | WndProc() - ShutdownBlockReasonCreate() succeeded|sdjeipcslaveprogress|000399|NOTIFY | SDJEIPCSlaveProgressIf::SMdispatch() - Disabling Logoffs/Reboots|CFSMCAPI |000000|NOTIFY | SMEVENT : New Endpoint. Handle 0x0060b568 Name CAI010472-00001|CFSMCAPI |000000|NOTIFY | SMEVENT : New Session. Target = (localhost) 127.0.0.1\CAI012140-00000. LID = 28e80003. SH = 006127a0 |CFSMCAPI |000000|NOTIFY | SMEVENT : New Session. Target = (Removed) Removed\CAI010472-00001. LID = 2f6c0005. SH = 00b05640|sdjecontainerif.cpp |002275|NOTIFY | Enable user interaction is set to TRUE|sdjecontainerif.cpp |001081|NOTIFY | RequestAccess failed for library 1|sdjecontainerif.cpp |001030|NOTIFY | RequestAccess succeeded for library 2|CFSMCAPI |000000|NOTIFY | SMEVENT : New Session. Target = (Removed) Removed\SD_AG_REQUEST. LID = 2f6c0006. SH = 0518e298|CFSMCAPI |000000|NOTIFY | SMEVENT : New Session. Target = (Removed) Removed\CAI011767-00001. LID = 2f6c0007. SH = 05193bf8|sdjeasmlibraryif.cpp|000820|ERROR | Package download failed: Communication timeout occurred.|sdjecontainerif.cpp |001089|ERROR | Job couldn't find a library|sdjecontainerif.cpp |001190|ERROR | Error retreiving library for job 1
If we renew the Job on a few failed machines it succeeds (still using NOSLESS) with exactly the same credentials / configuration on the same agent using the same Scalability.
For a Linux Scalability Server what is the recommended Download method to windows agents?
Is there a policy / timeout setting that limits the maximum number of connections using NOSLESS from Scalability Server?
Does the customer use McAfee EndPoint Security in their environment? We recently had another customer report the same intermittent behavior/error message and the solution was a patch for McAfee--
Reference the PDF from McAfee here:
McAfee Corporate KB - Endpoint Security 10.2.0 Hotfix 1164434 Release Notes PD26758
------Endpoint Security PlatformReference Issue1140210 Previously, accessing file shares located on servers running Endpoint Security caused delays.1146894 Client systems no longer hang when opening an application on a network share.--------
In this case the customer is using Symantec Endpoint Security.
The message displayed is incorrect. Basically, the Nosless file transfer has failed. You will need to request a test fix from IP 36426.
Thanks Steve, I have requested this.