CIC through Proxy

[Oscar Gonzalez]

Hi folks,

 

We are trying to connect CIC using proxy, but somewhere it fails and seems to be a problem with proxy authentication. Could somebody help us?

 

It is a fresh install of 14.1.

 

Regards and thanks.

[lecri01]

Please open a support issue, attach the patch manager logs and the proxy logs.  The patch manager logs are in program files(x86)\ca\dsm\patch manager\logs.  Then send me the issue number

 

Richard Lechner

Principal Engineering Services Architect

 

CA Technologies

Mobile: [phone] | [e-mail]

 

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[Jean-Yves Guiblet]

Hi Oscar,

 

 

The CIC logs are under :

C:\Program Files (x86)\CA\SC\CIC\logs\CIC.log

 

You could configure the Proxy settings used by CIC under a configuration policy applied on DOMAIN/Enterprise under :

 

DSM/Manager/Software Contents Download :

 

 

 

If you see an error like this in CIC.log :

 

Exception: com.ca.itechnology.iclient.IclHTTPException: 407 Proxy
Authentication Required - 407 Proxy Authentication Required

 

The cause could be that Proxy does not support the "Basic Authentication" method.

 

Please enable the "Basic Authentication" method at proxy as explained in this document :

 

 

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1726912.html

 

 

Thanks.

Regards,

Jean-Yves

[Legacy User]

Hi, Oscar please verify on local server if browser navigate to URL 

https://contentupdate.ca.com/igsponsor or http://contentupdate.ca.com:5250/igsponsor 

if result is OK and your policy of CIC is OK you need modify file host file located in "C:\Windows\System32\drivers\etc" and then include 141.202.248.110 contentupdate.ca.com

 

now if the result on browser is fail please contact your firewall / proxy administrator to create exception rule to this site.

 

if you need verify the policy of CIC is applied on your database open a SQL and use this statement

 

use mdb
Select * From ca_cic_manager where name like 'cic.%'

[Gordon Lamothe]

The IP Address for the contentupdate.ca.com server is now  :   130.200.94.30

 

It was moved about a month ago, so the IP address is no longer    141.202.248.110