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CIC through Proxy

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  • 1.  CIC through Proxy

    Posted 06-19-2017 07:25 PM

    Hi folks,

     

    We are trying to connect CIC using proxy, but somewhere it fails and seems to be a problem with proxy authentication. Could somebody help us?

     

    It is a fresh install of 14.1.

     

    Regards and thanks.



  • 2.  Re: CIC through Proxy

     
    Posted 06-19-2017 07:34 PM

    Please open a support issue, attach the patch manager logs and the proxy logs.  The patch manager logs are in program files(x86)\ca\dsm\patch manager\logs.  Then send me the issue number

     

    Richard Lechner

    Principal Engineering Services Architect

     

    CA Technologies

    Mobile: +1 703 655 7161 | Richard.Lechner@ca.com

     

    <mailto:Richard.Lechner@ca.com>[CA]<http://www.ca.com/us/default.aspx>[Twitter]<http://twitter.com/CAInc>[Slideshare]<http://www.slideshare.net/cainc>[Facebook]<https://www.facebook.com/CATechnologies>[YouTube]<http://www.youtube.com/user/catechnologies>[LinkedIn]<http://www.linkedin.com/company/1372?goback=.cps_1244823420724_1>[Google]<https://plus.google.com/CATechnologies>[Google+]<http://www.ca.com/us/rss.aspx?intcmp=footernav>



  • 3.  Re: CIC through Proxy
    Best Answer

    Posted 06-20-2017 03:32 AM

    Hi Oscar,

     

     

    The CIC logs are under :

    C:\Program Files (x86)\CA\SC\CIC\logs\CIC.log

     

    You could configure the Proxy settings used by CIC under a configuration policy applied on DOMAIN/Enterprise under :

     

    DSM/Manager/Software Contents Download :

     

     

     

    If you see an error like this in CIC.log :

     

    Exception: com.ca.itechnology.iclient.IclHTTPException: 407 Proxy
    Authentication Required - 407 Proxy Authentication Required

     

    The cause could be that Proxy does not support the "Basic Authentication" method.

     

    Please enable the "Basic Authentication" method at proxy as explained in this document :

     

     

    https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1726912.html

     

     

    Thanks.

    Regards,

    Jean-Yves



  • 4.  Re: CIC through Proxy

    Posted 06-20-2017 09:23 AM

    Hi, Oscar please verify on local server if browser navigate to URL 

    https://contentupdate.ca.com/igsponsor or http://contentupdate.ca.com:5250/igsponsor 

    if result is OK and your policy of CIC is OK you need modify file host file located in "C:\Windows\System32\drivers\etc" and then include 141.202.248.110 contentupdate.ca.com

     

    now if the result on browser is fail please contact your firewall / proxy administrator to create exception rule to this site.

     

    if you need verify the policy of CIC is applied on your database open a SQL and use this statement

     

    use mdb
    Select * From ca_cic_manager where name like 'cic.%'



  • 5.  Re: CIC through Proxy

    Posted 06-20-2017 09:27 AM

    The IP Address for the contentupdate.ca.com server is now  :   130.200.94.30

     

    It was moved about a month ago, so the IP address is no longer    141.202.248.110