Hello.
I'm back writing to the forum comunity because I have a problem with the SystemEngine.
At the beginning, just after I finished installing the servers I went into DSM Explorer to check if my servers' agents where correctly detected/registered in Client Automation. I find no server registered.
Investigating on the DSM Explorer I saw the "SystemEngine" stopped. Checking the logs I find the error "Unable to Find Manager in Database" on the file "SystemEngine.log" and with that went into the knowledge base where I find the document "Document ID: TEC428833" for versions 12.8 and 12.9 and I'm installing version 14.1.
This document states this:
<<The cause of the problem noted in this document can be related to the existence of duplicate rows in the ca_manager table>>
As the document says I ran the query "select * from ca_manager" in my mdb and find that in fact there were 2 records:
manager_uuid | domain_uuid | label | host_uuid | host_name |
0x3391094E69C2124E988BCEA204603EF1 | 0xC00326E315FB164EBBBFDBBBF945D5A1 | ClntMgmt14EM | CE67D3E3-9EB6-44B4-A8DC-A0E2BC59CAC0 | ClntMgmt14EM |
0x3ED1E2DD9961644F86EFC47E7B68A97A | 0xC00326E315FB164EBBBFDBBBF945D5A1 | ClntMgmt14DS | 9E90E630-49D9-4EA3-A71F-DC6FE5B446C4 | ClntMgmt14DS |
I did as recommended and deleted one record from the table (the one of DS -DominServer-) and restarted the SystemEngine. The collection job finished OK and after that I could see the EM and the DS/SS on the console.
The problem I have now is that after I reboot the servers I see the SystemEngine stopped with the same behavior and details I descrived above only that now the manager_uuid are different (as expected)
Every time I do this the SystemEngine on both serves logs the next error message on the file "SystemEngine.log":
On the Enteprise:
2016-12-08 11:22:52 Engine Starting...
2016-12-08 11:22:53 cAmoDomain::InitializeNotification, Notification system succesfully initialized [LOCALHOST:SystemEngine]
2016-12-08 11:25:56 Unable to find Manager in database
2016-12-08 11:25:56 ReadEngineInfo Failed
On the Domain:
2016-12-08 11:25:09 Engine Starting...
2016-12-08 11:25:10 cAmoDomain::InitializeNotification, Notification system succesfully initialized [LOCALHOST:SystemEngine]
2016-12-08 11:28:18 Unable to find Manager in database
2016-12-08 11:28:18 ReadEngineInfo Failed
And then I go into DSM Explorer to check the status of the SystemEngine I see this where the System Engine is stopped:
I looked for more information on the KB but find none.
Does anyone had experienced this behavior? or is that I'm doing something wrong?
Thank you in advance for your comments and suggestions.