Is it possible to monitor application utilization at the desktop level?

[Anon Anon]

Looking to monitor if the application is in use or not by the user.

[Jordi Palomeras i Porta]

Hi José,

Client Automation can monitor the usage of an application on the workstations via the software usage plugin.

What this plugin does is checking if an application is running on the workstations by checking if it is started and/or stopped.

This helps to find out the numer of users simultaneously running the application so you can adquire the correct number of licences.

What it does not do is tracking the time the application is started or 'in focus' (this is being actually used) by the user, as in multitasking environments having an application in execution not always means actually using it.

Please, let me know if this answers your question or you need further help.

Best regards,

Jordi.

[Anon Anon]

Thanks Jordi for the answer.  That helps.

 

Best regards,

 

Jose

[Anon Anon]

Hi Jordi,

 

I received a follow up question from a customer:

- CA Client Automation does allow for queueing of waiting users and monitoring application inactivity.  Can It be configured to close applications which are inactive for a defined period of time, to free up used licenses?

 

Can you help?

Thanks,

Jose

 

CA Client Automation does allow for queueing of waiting users and monitoring application inactivity.  It can be configured to close applications which are inactive for a defined period of time, to free up used licenses.