Clarity Client Automation

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Software Contents Download job error

  • 1.  Software Contents Download job error

    Posted 07-01-2015 04:18 AM

    Hi All,

     

    I am getting Default software contents download job error after each run. After checking the logs in CIC folder, I fount the below eror:

     

    Error detected in checkACMEStatus_1_0 args=[applicationId="B1B13849-08D1-4DA6-91EA-2D278E5F00CC"]

    I have no idea, how to troubleshoot it and The software contents are showing 20 days old.

     

    CA IT Client Automation Version is 12.8.

     

    Any help would be appreciable.

     

    Thanks

    Mohd Wasique



  • 2.  Re: Software Contents Download job error

    Posted 07-01-2015 04:43 AM

    Hi,

     

    Can you see in <path of ca installation>CA\SC\CIC\conf the archive config.xml?

     

    Have you got in <content_server_connection_properties> the parameters:

    <proxyName>***.***.***.***</proxyName> (replace your proxy for the ***)

    <proxyPort>8080</proxyPort> (replace with your port proxy)


    Configured?

     

     

    Regards



  • 3.  Re: Software Contents Download job error

    Posted 07-01-2015 05:18 AM

    Yes, the same has been configured.



  • 4.  Re: Software Contents Download job error

    Posted 07-01-2015 05:31 AM

    Hi,

     

    Can you review the the configuration report (configuration policy) of your Domain

     

    Can you check in DSM --> Manager --> Software Content Download

     

    What is in this policy?


    Thanks
    Regards



  • 5.  Re: Software Contents Download job error

    Posted 07-01-2015 05:53 AM

    Hi Wasique,

     

      Is it a ITCM Domain or Enterprise manager ?

    Check which port is opened by pasting the below links in IE. Check the same port is configured under configuration policy.

    Also check the proxy added in configuration policy is reflecting in config.xml

     

    http://contentupdate.ca.com:443/igsponsor

    http://contentupdate.ca.com:5250/igsponsor

     

    If config.xml has the same proxy added in configuration policy , got to

    CA\SC\CIC\Bin in command prompt and type Run.bat ..Press enter. Did you see any error here ?

     

    Regards

    Vimal

     



  • 6.  Re: Software Contents Download job error

    Posted 07-01-2015 06:34 AM

    Its a ITCM Domain manager.

    http://contentupdate.ca.com:5250/igsponsor port is opened.

    Also config.xml has same proxy added in configuration policy. Below is the result of Run.bat:

     

    D:\Program Files (x86)\CA\SC\CIC\bin>Run.bat

    STATUS | wrapper  | 2015/07/01 06:29:38.571 | --> Wrapper Started as Console

    STATUS | wrapper  | 2015/07/01 06:29:38.775 | Launching a JVM...

    INFO   | jvm 1    | 2015/07/01 06:29:39.201 | Wrapper (Version 3.2.3) http://wrapper.tanukisoftware.org

    INFO   | jvm 1    | 2015/07/01 06:29:39.201 |   Copyright 1999-2006 Tanuki Software, Inc.  All Rights Reserved.

    INFO   | jvm 1    | 2015/07/01 06:29:39.202 |

    WARN   | wrapper  | 2015/07/01 06:29:41.736 | JVM exited unexpectedly while stopping the application.

    STATUS | wrapper  | 2015/07/01 06:29:41.937 | <-- Wrapper Stopped

    CIC completed due to error (return code: 8)

    Check the CIC log file for details



  • 7.  Re: Software Contents Download job error

    Posted 07-01-2015 06:50 AM

    Hi Wasique,

     

          Whats the new error is CIC.log after executing Run.bat ?

     

    Regards

    Vimal



  • 8.  Re: Software Contents Download job error

    Posted 07-01-2015 07:54 AM

    Below is the contents of log. I don't see any change in the error.

     

    2015-07-01 06:29:39,616 [CCMain] INFO  [com.ca.sccc.CCMain] - Initializing CIC Config through MDB

    2015-07-01 06:29:40,125 [CCMain] INFO  [com.ca.sccc.dbm.CCDBManager] - Initializing MDB connection 'jdbc:sqlserver://GEAMSTSQL09P:1433' for domain 'GEAMSTSQL09P'. User name: cicuser

    2015-07-01 06:29:40,926 [CCMain] INFO  [com.ca.sccc.dbm.DBUtil] - Loading CIC Configurations from MDB

    2015-07-01 06:29:40,973 [CCMain] INFO  [com.ca.sccc.dbm.DBUtil] - Updating CIC Logging configs

    2015-07-01 06:29:40,973 [CCMain] INFO  [com.ca.sccc.dbm.DBUtil] - debugLevel = INFO, fileMaxBackupIndex = 10, fileMaxSize = 10MB, fileName = D:\Program Files (x86)\CA\SC\CIC\logs\CIC.log

    2015-07-01 06:29:40,986 [CCMain] INFO  [com.ca.sccc.dbm.DBUtil] - Updating CIC Control configs

    2015-07-01 06:29:40,986 [CCMain] INFO  [com.ca.sccc.dbm.DBUtil] - enableOfflineExport = false, enableOfflineImport = false

    2015-07-01 06:29:40,989 [CCMain] INFO  [com.ca.sccc.dbm.DBUtil] - Updating CIC Content Server Connection configs

    2015-07-01 06:29:40,989 [CCMain] INFO  [com.ca.sccc.CCConfig] - useHttps = true, connectIntervalMinutes = 1440, httpclientLogLevel = ERROR

    2015-07-01 06:29:41,009 [CCMain] INFO  [com.ca.sccc.CCUtilities] - 

    2015-07-01 06:29:41,009 [CCMain] INFO  [com.ca.sccc.CCUtilities] - CIC version: 12.8.0000.0016 (201311290351R)

    2015-07-01 06:29:41,009 [CCMain] INFO  [com.ca.sccc.CCMain] - CIC processing initiated for the 'Online Batch' mode

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - Message types configured for processing by CIC:

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 6708f36f-9068-4214-be5b-a576c3c1d2de -- bit_support

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - de4d7dee-5ec2-4b71-a026-79977fcb47b7 -- category_definition

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 4febc002-3978-4d87-b592-291f11d0478d -- chip_set

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 5e8db6cc-2e15-4a97-82c6-315116da313a -- class_def

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 62f33682-55a1-4dea-ae09-7798be4fc82a -- company

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 0cd0a57d-385b-4949-a340-89e88cfe998d -- compression_type

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - aa45b3a7-7ebf-42e1-a8cc-9327668c8d80 -- hierarchy

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 37ee0493-a931-494f-bf48-29a42ba151ec -- language

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - c9e992d2-26f1-4db9-b2ed-db80892df7f2 -- package_type

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 8682a654-e852-4930-9399-2218b48f60d8 -- pg_content_rule

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - c3c1a052-2d15-4c65-bac4-ae7bd0d86a85 -- pg_edition

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 0f9c87a2-7a84-40b4-8b15-1bb3c264042a -- pg_platform

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 918fc8a8-2b44-486b-a2c8-a116b3e8e219 -- pg_product_class

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - f1c4242a-e60e-4a15-82e4-95007c2dc2ee -- pg_unmanaged_type

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 0fb07322-407b-4946-a9d7-abf9eae2ef4a -- signature_os_group

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - b664d55c-b5f4-4278-b2e6-5d85a965f5d9 -- software_link_type

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 9dbd7506-ba16-4d93-831d-a7196ec67521 -- software_type

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 701cc8aa-0aeb-4ffa-9e80-095a563f99db -- class_hierarchy

    2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - a47e6528-fbc9-4b73-9857-5013eba93d8c -- company_org_membership

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - b211a07b-3619-41fe-a3ee-d42b71f6e55a -- pg_product_family

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - ed5d4eb5-ed66-4110-b2f6-b1cf2c415115 -- pg_unmanaged_sw_def

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 4e49e84c-bdee-4671-ace3-afefb0869ae8 -- requirement_spec_bundle

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - a6b4fba7-5733-4ed5-b652-af7073101956 -- software_product

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - e2f4201d-24fa-454d-92e7-ff244ac266b6 -- intellisig

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - c1a8f791-5d5e-4625-ae34-96453cf1089b -- intellisig_detail_link

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - b84d76ab-cd5a-495d-953b-4dad4af99cfe -- pg_product_def

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 2d83f817-4a47-4214-9a24-9b07780f4ac8 -- release

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - f971c2d4-6142-476b-b5ad-0b8109d3afaa -- patch

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 8a68d876-5f01-4e57-ba23-0855ac225ee4 -- CAPlatformContent

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 9417db66-2598-463f-aeef-5504b11b9b72 -- pg_link_product_def

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 5237fccf-697c-47d1-9b74-6424239cd09a -- service

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 1588ad45-db22-420a-96e3-71d72bb10577 -- configuration_setting

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 0df7e454-ae9e-42da-8f3d-347107ca3714 -- install_package_bundle

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 2fb7ed6c-3695-419d-98e2-d44688805606 -- metering_signature

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 684a2cb5-b34b-4e1c-8f62-0ca0b5fef82c -- software_definition_link

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 9246f5a5-dccd-4395-bc0c-eb4c5992ff82 -- software_def_class_def_matrix

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - eb45b0b3-ed0a-40f9-b893-ce7d1e659c00 -- software_def_software_type_matrix

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 8878cff2-baa4-4b71-9614-6ab874227987 -- software_signature

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 4290c8fd-e5d4-4f2b-be80-fc0aa687d996 -- category_member

    2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - fd057b0f-2469-4c2d-9c21-bbbc9a473605 -- download_file

    2015-07-01 06:29:41,065 [CCMain] INFO  [com.ca.sccc.CCMain] - 

    2015-07-01 06:29:41,065 [CCMain] INFO  [com.ca.sccc.CCMain] - CIC initial configuration completed

    2015-07-01 06:29:41,065 [CCMain] INFO  [com.ca.sccc.CCMain] - 

    2015-07-01 06:29:41,065 [CCMain] INFO  [com.ca.sccc.CCMain] - ****** CIC cycle: 1 started ********* [CIC version: 12.8.0000.0016 (201311290351R)]

    2015-07-01 06:29:41,237 [pool-1-thread-1] INFO  [com.ca.sccc.CCAcmeClient] - Connecting to Content Server from:  GEAMSTR1101P  Applications: DSM  Application Ids: B1B13849-08D1-4DA6-91EA-2D278E5F00CC

    2015-07-01 06:29:41,237 [pool-1-thread-1] INFO  [com.ca.sccc.CCAcmeClient] - Server -   URL: contentupdate.ca.com/141.202.248.110  Port: 5250  Https: true

    2015-07-01 06:29:41,237 [pool-1-thread-1] INFO  [com.ca.sccc.CCAcmeClient] - Proxy  -   isUsed: true  Host: http-proxy.corporate.ge.com:80  User: null  Password: null

    2015-07-01 06:29:41,582 [pool-1-thread-1] ERROR [com.ca.sccc.CCAcmeClient] - Error detected in checkACMEStatus_1_0 args=[applicationId="B1B13849-08D1-4DA6-91EA-2D278E5F00CC"]

    2015-07-01 06:29:41,582 [pool-1-thread-1] ERROR [com.ca.sccc.CCAcmeClient] - Exception: com.ca.itechnology.iclient.IclHTTPException: 403 Forbidden - 403 Forbidden

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - Exception caught.  Stack Trace:

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclHTTPException: 403 Forbidden

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclResult.parse(IclResult.java:186)

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclMethod.runBatMethod(IclMethod.java:225)

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.Iclient.runBatMethod(Iclient.java:471)

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.Iclient.runMethod(Iclient.java:392)

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient.checkAcmeStatus(CCAcmeClient.java:174)

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient$1.call(CCAcmeClient.java:231)

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient$1.call(CCAcmeClient.java:230)

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.run(Unknown Source)

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

    2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.lang.Thread.run(Unknown Source)

    2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - Exception caught.  Stack Trace:

    2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ExecutionException: com.ca.sccc.CCException: PIM0000

    2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask$Sync.innerGet(Unknown Source)

    2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.get(Unknown Source)

    2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient.checkStatus(CCAcmeClient.java:243)

    2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.initAcmeAccess(CCMain.java:898)

    2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.doOnlineProcess(CCMain.java:423)

    2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.doRun(CCMain.java:292)

    2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.main(CCMain.java:195)

    2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - java.lang.reflect.Method.invoke(Unknown Source)

    2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)

    2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - java.lang.Thread.run(Unknown Source)

    2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCMain] - Unexpected error detected for cycle: 1

    2015-07-01 06:29:41,585 [CCMain] INFO  [com.ca.sccc.CCMain] -  

    2015-07-01 06:29:41,585 [CCMain] INFO  [com.ca.sccc.CCMain] - Cycle 1 completed with status: ERROR. Elapsed time 1 minutes.

    2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCMain] - CIC terminated due to an error

    2015-07-01 06:29:41,585 [CCShutdownHook] INFO  [com.ca.sccc.CCMain] - CIC shutdown requested, Waiting for the main thread to finish...

    2015-07-01 06:29:41,586 [CCShutdownHook] INFO  [com.ca.sccc.CCMain] - CIC exited



  • 9.  Re: Software Contents Download job error

    Posted 07-01-2015 09:00 AM

    Hi Wasique,

     

              Exception: com.ca.itechnology.iclient.IclHTTPException: 403 Forbidden - 403 Forbidden  is a network error at proxy level  . The proxy should accept basic authentication only . The log shows that you are using proxy : http-proxy.corporate.ge.com.This particular proxy needs basic authentication to access the content server . Please check with you network/proxy team .

     

    Regards

    Vimal



  • 10.  Re: Software Contents Download job error

    Posted 07-01-2015 09:04 AM

    For the same, actually what they have to do ?



  • 11.  Re: Software Contents Download job error

    Posted 07-07-2015 11:35 AM

    Hi Wasique

     

    do you still need assistance on this?

    Rich



  • 12.  Re: Software Contents Download job error

    Posted 07-09-2015 12:57 PM

    Hi

     

    You need to check with your network team that your proxy supports basic authentication. If it does not then you cannot use this proxy with Patch Manager.

    regards

    Rich



  • 13.  Re: Software Contents Download job error

    Posted 07-31-2015 10:15 AM

    The proxy supports basic authentication. Still it is not updating the software content.



  • 14.  Re: Software Contents Download job error

    Posted 07-31-2015 02:40 PM

    Hi Wasique,

     

    I could see that port 5250 is used :

    Server -   URL: contentupdate.ca.com/141.202.248.110  Port: 5250  Https: true

     

    Maybe this port is blocked on proxy server.

    You could try the port 443.

    You could change it in the configuration policy under DSM/Manager/Software Contents Download/Content Download Port

     

    Regards,

    Jean-Yves GUIBLET



  • 15.  Re: Software Contents Download job error

    Posted 08-07-2015 11:10 AM

    I am having a problem updating content as well.  I am wondering if it is the problem in the picture.  Our proxy blocks certificates that are outdated and it looks like the certificate on contentupdate.ca.com expired on 7/15/2015.

     

    error.png



  • 16.  Re: Software Contents Download job error

    Posted 08-07-2015 11:22 AM

    Hello,

     

    Yes for the expired certificate problem an issue has been opened and we are working on it.

    The certificate will be renewed soon (I hope next week).

     

    Regards,

    Jean-Yves



  • 17.  Re: Software Contents Download job error

    Posted 08-12-2015 08:19 AM

    Hi Jean-Yves,

     

    Changing the port to 443 worked for me.

    Thanks a lot.

     

    Regards,

    Mohd Wasique