Software Contents Download job error

[Wasique]

Hi All,

 

I am getting Default software contents download job error after each run. After checking the logs in CIC folder, I fount the below eror:

 

Error detected in checkACMEStatus_1_0 args=[applicationId="B1B13849-08D1-4DA6-91EA-2D278E5F00CC"]

I have no idea, how to troubleshoot it and The software contents are showing 20 days old.

 

CA IT Client Automation Version is 12.8.

 

Any help would be appreciable.

 

Thanks

Mohd Wasique

[Rdelarosa]

Hi,

 

Can you see in <path of ca installation>CA\SC\CIC\conf the archive config.xml?

 

Have you got in <content_server_connection_properties> the parameters:

<proxyName>***.***.***.***</proxyName> (replace your proxy for the ***)

<proxyPort>8080</proxyPort> (replace with your port proxy)

Configured?

 

 

Regards

[Wasique]

Yes, the same has been configured.

[Rdelarosa]

Hi,

 

Can you review the the configuration report (configuration policy) of your Domain

 

Can you check in DSM --> Manager --> Software Content Download

 

What is in this policy?

Thanks
Regards

[Vimal Nallajerla V.V.N]

Hi Wasique,

 

  Is it a ITCM Domain or Enterprise manager ?

Check which port is opened by pasting the below links in IE. Check the same port is configured under configuration policy.

Also check the proxy added in configuration policy is reflecting in config.xml

 

http://contentupdate.ca.com:443/igsponsor

http://contentupdate.ca.com:5250/igsponsor

 

If config.xml has the same proxy added in configuration policy , got to

CA\SC\CIC\Bin in command prompt and type Run.bat ..Press enter. Did you see any error here ?

 

Regards

Vimal

 

[Wasique]

Its a ITCM Domain manager.

http://contentupdate.ca.com:5250/igsponsor port is opened.

Also config.xml has same proxy added in configuration policy. Below is the result of Run.bat:

 

D:\Program Files (x86)\CA\SC\CIC\bin>Run.bat

STATUS | wrapper  | 2015/07/01 06:29:38.571 | --> Wrapper Started as Console

STATUS | wrapper  | 2015/07/01 06:29:38.775 | Launching a JVM...

INFO   | jvm 1    | 2015/07/01 06:29:39.201 | Wrapper (Version 3.2.3) http://wrapper.tanukisoftware.org

INFO   | jvm 1    | 2015/07/01 06:29:39.201 |   Copyright 1999-2006 Tanuki Software, Inc.  All Rights Reserved.

INFO   | jvm 1    | 2015/07/01 06:29:39.202 |

WARN   | wrapper  | 2015/07/01 06:29:41.736 | JVM exited unexpectedly while stopping the application.

STATUS | wrapper  | 2015/07/01 06:29:41.937 | <-- Wrapper Stopped

CIC completed due to error (return code: 8)

Check the CIC log file for details

[Vimal Nallajerla V.V.N]

Hi Wasique,

 

      Whats the new error is CIC.log after executing Run.bat ?

 

Regards

Vimal

[Wasique]

Below is the contents of log. I don't see any change in the error.

 

2015-07-01 06:29:39,616 [CCMain] INFO  [com.ca.sccc.CCMain] - Initializing CIC Config through MDB

2015-07-01 06:29:40,125 [CCMain] INFO  [com.ca.sccc.dbm.CCDBManager] - Initializing MDB connection 'jdbc:sqlserver://GEAMSTSQL09P:1433' for domain 'GEAMSTSQL09P'. User name: cicuser

2015-07-01 06:29:40,926 [CCMain] INFO  [com.ca.sccc.dbm.DBUtil] - Loading CIC Configurations from MDB

2015-07-01 06:29:40,973 [CCMain] INFO  [com.ca.sccc.dbm.DBUtil] - Updating CIC Logging configs

2015-07-01 06:29:40,973 [CCMain] INFO  [com.ca.sccc.dbm.DBUtil] - debugLevel = INFO, fileMaxBackupIndex = 10, fileMaxSize = 10MB, fileName = D:\Program Files (x86)\CA\SC\CIC\logs\CIC.log

2015-07-01 06:29:40,986 [CCMain] INFO  [com.ca.sccc.dbm.DBUtil] - Updating CIC Control configs

2015-07-01 06:29:40,986 [CCMain] INFO  [com.ca.sccc.dbm.DBUtil] - enableOfflineExport = false, enableOfflineImport = false

2015-07-01 06:29:40,989 [CCMain] INFO  [com.ca.sccc.dbm.DBUtil] - Updating CIC Content Server Connection configs

2015-07-01 06:29:40,989 [CCMain] INFO  [com.ca.sccc.CCConfig] - useHttps = true, connectIntervalMinutes = 1440, httpclientLogLevel = ERROR

2015-07-01 06:29:41,009 [CCMain] INFO  [com.ca.sccc.CCUtilities] - 

2015-07-01 06:29:41,009 [CCMain] INFO  [com.ca.sccc.CCUtilities] - CIC version: 12.8.0000.0016 (201311290351R)

2015-07-01 06:29:41,009 [CCMain] INFO  [com.ca.sccc.CCMain] - CIC processing initiated for the 'Online Batch' mode

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - Message types configured for processing by CIC:

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 6708f36f-9068-4214-be5b-a576c3c1d2de -- bit_support

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - de4d7dee-5ec2-4b71-a026-79977fcb47b7 -- category_definition

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 4febc002-3978-4d87-b592-291f11d0478d -- chip_set

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 5e8db6cc-2e15-4a97-82c6-315116da313a -- class_def

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 62f33682-55a1-4dea-ae09-7798be4fc82a -- company

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 0cd0a57d-385b-4949-a340-89e88cfe998d -- compression_type

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - aa45b3a7-7ebf-42e1-a8cc-9327668c8d80 -- hierarchy

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 37ee0493-a931-494f-bf48-29a42ba151ec -- language

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - c9e992d2-26f1-4db9-b2ed-db80892df7f2 -- package_type

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 8682a654-e852-4930-9399-2218b48f60d8 -- pg_content_rule

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - c3c1a052-2d15-4c65-bac4-ae7bd0d86a85 -- pg_edition

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 0f9c87a2-7a84-40b4-8b15-1bb3c264042a -- pg_platform

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 918fc8a8-2b44-486b-a2c8-a116b3e8e219 -- pg_product_class

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - f1c4242a-e60e-4a15-82e4-95007c2dc2ee -- pg_unmanaged_type

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 0fb07322-407b-4946-a9d7-abf9eae2ef4a -- signature_os_group

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - b664d55c-b5f4-4278-b2e6-5d85a965f5d9 -- software_link_type

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 9dbd7506-ba16-4d93-831d-a7196ec67521 -- software_type

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 701cc8aa-0aeb-4ffa-9e80-095a563f99db -- class_hierarchy

2015-07-01 06:29:41,053 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - a47e6528-fbc9-4b73-9857-5013eba93d8c -- company_org_membership

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - b211a07b-3619-41fe-a3ee-d42b71f6e55a -- pg_product_family

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - ed5d4eb5-ed66-4110-b2f6-b1cf2c415115 -- pg_unmanaged_sw_def

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 4e49e84c-bdee-4671-ace3-afefb0869ae8 -- requirement_spec_bundle

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - a6b4fba7-5733-4ed5-b652-af7073101956 -- software_product

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - e2f4201d-24fa-454d-92e7-ff244ac266b6 -- intellisig

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - c1a8f791-5d5e-4625-ae34-96453cf1089b -- intellisig_detail_link

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - b84d76ab-cd5a-495d-953b-4dad4af99cfe -- pg_product_def

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 2d83f817-4a47-4214-9a24-9b07780f4ac8 -- release

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - f971c2d4-6142-476b-b5ad-0b8109d3afaa -- patch

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 8a68d876-5f01-4e57-ba23-0855ac225ee4 -- CAPlatformContent

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 9417db66-2598-463f-aeef-5504b11b9b72 -- pg_link_product_def

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 5237fccf-697c-47d1-9b74-6424239cd09a -- service

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 1588ad45-db22-420a-96e3-71d72bb10577 -- configuration_setting

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 0df7e454-ae9e-42da-8f3d-347107ca3714 -- install_package_bundle

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 2fb7ed6c-3695-419d-98e2-d44688805606 -- metering_signature

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 684a2cb5-b34b-4e1c-8f62-0ca0b5fef82c -- software_definition_link

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 9246f5a5-dccd-4395-bc0c-eb4c5992ff82 -- software_def_class_def_matrix

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - eb45b0b3-ed0a-40f9-b893-ce7d1e659c00 -- software_def_software_type_matrix

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 8878cff2-baa4-4b71-9614-6ab874227987 -- software_signature

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - 4290c8fd-e5d4-4f2b-be80-fc0aa687d996 -- category_member

2015-07-01 06:29:41,054 [CCMain] INFO  [com.ca.sccc.CCMsgProperties] - fd057b0f-2469-4c2d-9c21-bbbc9a473605 -- download_file

2015-07-01 06:29:41,065 [CCMain] INFO  [com.ca.sccc.CCMain] - 

2015-07-01 06:29:41,065 [CCMain] INFO  [com.ca.sccc.CCMain] - CIC initial configuration completed

2015-07-01 06:29:41,065 [CCMain] INFO  [com.ca.sccc.CCMain] - 

2015-07-01 06:29:41,065 [CCMain] INFO  [com.ca.sccc.CCMain] - ****** CIC cycle: 1 started ********* [CIC version: 12.8.0000.0016 (201311290351R)]

2015-07-01 06:29:41,237 [pool-1-thread-1] INFO  [com.ca.sccc.CCAcmeClient] - Connecting to Content Server from:  GEAMSTR1101P  Applications: DSM  Application Ids: B1B13849-08D1-4DA6-91EA-2D278E5F00CC

2015-07-01 06:29:41,237 [pool-1-thread-1] INFO  [com.ca.sccc.CCAcmeClient] - Server -   URL: contentupdate.ca.com/141.202.248.110  Port: 5250  Https: true

2015-07-01 06:29:41,237 [pool-1-thread-1] INFO  [com.ca.sccc.CCAcmeClient] - Proxy  -   isUsed: true  Host: http-proxy.corporate.ge.com:80  User: null  Password: null

2015-07-01 06:29:41,582 [pool-1-thread-1] ERROR [com.ca.sccc.CCAcmeClient] - Error detected in checkACMEStatus_1_0 args=[applicationId="B1B13849-08D1-4DA6-91EA-2D278E5F00CC"]

2015-07-01 06:29:41,582 [pool-1-thread-1] ERROR [com.ca.sccc.CCAcmeClient] - Exception: com.ca.itechnology.iclient.IclHTTPException: 403 Forbidden - 403 Forbidden

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - Exception caught.  Stack Trace:

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclHTTPException: 403 Forbidden

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclResult.parse(IclResult.java:186)

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.IclMethod.runBatMethod(IclMethod.java:225)

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.Iclient.runBatMethod(Iclient.java:471)

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.itechnology.iclient.Iclient.runMethod(Iclient.java:392)

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient.checkAcmeStatus(CCAcmeClient.java:174)

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient$1.call(CCAcmeClient.java:231)

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient$1.call(CCAcmeClient.java:230)

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.run(Unknown Source)

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

2015-07-01 06:29:41,584 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - java.lang.Thread.run(Unknown Source)

2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - Exception caught.  Stack Trace:

2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ExecutionException: com.ca.sccc.CCException: PIM0000

2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask$Sync.innerGet(Unknown Source)

2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.get(Unknown Source)

2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient.checkStatus(CCAcmeClient.java:243)

2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.initAcmeAccess(CCMain.java:898)

2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.doOnlineProcess(CCMain.java:423)

2015-07-01 06:29:41,584 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.doRun(CCMain.java:292)

2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.main(CCMain.java:195)

2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - java.lang.reflect.Method.invoke(Unknown Source)

2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)

2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCException] - java.lang.Thread.run(Unknown Source)

2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCMain] - Unexpected error detected for cycle: 1

2015-07-01 06:29:41,585 [CCMain] INFO  [com.ca.sccc.CCMain] -  

2015-07-01 06:29:41,585 [CCMain] INFO  [com.ca.sccc.CCMain] - Cycle 1 completed with status: ERROR. Elapsed time 1 minutes.

2015-07-01 06:29:41,585 [CCMain] ERROR [com.ca.sccc.CCMain] - CIC terminated due to an error

2015-07-01 06:29:41,585 [CCShutdownHook] INFO  [com.ca.sccc.CCMain] - CIC shutdown requested, Waiting for the main thread to finish...

2015-07-01 06:29:41,586 [CCShutdownHook] INFO  [com.ca.sccc.CCMain] - CIC exited

[Vimal Nallajerla V.V.N]

Hi Wasique,

 

          Exception: com.ca.itechnology.iclient.IclHTTPException: 403 Forbidden - 403 Forbidden  is a network error at proxy level  . The proxy should accept basic authentication only . The log shows that you are using proxy : http-proxy.corporate.ge.com.This particular proxy needs basic authentication to access the content server . Please check with you network/proxy team .

 

Regards

Vimal

[Wasique]

For the same, actually what they have to do ?

[Richard Little]

Hi Wasique

 

do you still need assistance on this?

Rich

[Richard Little]

Hi

 

You need to check with your network team that your proxy supports basic authentication. If it does not then you cannot use this proxy with Patch Manager.

regards

Rich

[Wasique]

The proxy supports basic authentication. Still it is not updating the software content.

[Jean-Yves Guiblet]

Hi Wasique,

 

I could see that port 5250 is used :

Server -   URL: contentupdate.ca.com/141.202.248.110  Port: 5250  Https: true

 

Maybe this port is blocked on proxy server.

You could try the port 443.

You could change it in the configuration policy under DSM/Manager/Software Contents Download/Content Download Port

 

Regards,

Jean-Yves GUIBLET

[Anon Anon]

I am having a problem updating content as well.  I am wondering if it is the problem in the picture.  Our proxy blocks certificates that are outdated and it looks like the certificate on contentupdate.ca.com expired on 7/15/2015.

 

[Jean-Yves Guiblet]

Hello,

 

Yes for the expired certificate problem an issue has been opened and we are working on it.

The certificate will be renewed soon (I hope next week).

 

Regards,

Jean-Yves

[Wasique]

Hi Jean-Yves,

 

Changing the port to 443 worked for me.

Thanks a lot.

 

Regards,

Mohd Wasique