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AM - Hostuuid on UNIX agents

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  • 1.  AM - Hostuuid on UNIX agents

    Posted 08-19-2015 12:59 PM

    Hi,

     

    I suspect we have duplicated ID's for some UNIX computers on our customer. We began suspecting this because we had an UNIX asset that went gone, and logs did not registered any deletion.

    I researched a little bit and told our UNIX analyst to follow these steps:

     

     

    Run the following:

     

    caf stop
    ccnfcmda -cmd DeleteParameter -ps itrm/rc/host/managed -pn convertedhostuid
    ccnfcmda -cmd DeleteParameter -ps itrm/cfencrypt -pn LOCALID
    ccnfcmda -cmd DeleteParamSection -ps itrm/rc/security/providers/common/users


    Delete the file "/etc/cadmuuid"


    Then run the following:


    caf start

    caf register all

    caf start amagent args /RESCAN_INVENTORY /RESCAN_SOFTWARE /RESCAN_HARDWARE /COLLECT



    I waited for the collect cycle, however the asset is still not being collected.

    Is there any other possible file used for identification?

     

    Thank you!



  • 2.  Re: AM - Hostuuid on UNIX agents
    Best Answer

    Posted 08-20-2015 07:39 AM

    Hi marlon.venancio

     

    The file on Unix is the /etc/cadmuuid so if you regenerated this then your issue was not with the hostuuid.

    There are quite a few possible reasons for the agent not being collected so it is probably best if you log a support case so we can help you.

    regards

    Rich



  • 3.  Re: AM - Hostuuid on UNIX agents

    Posted 08-20-2015 09:18 AM


    Hi Marlon,

     

    You could try this on the Scalability Server :

     

    cserver reset

     

    and execute again the following command on the Unix machine

    caf register all

     

     

     

    Regards,

    Jean-Yves



  • 4.  Re: AM - Hostuuid on UNIX agents

    Posted 08-21-2015 08:57 AM

    hi marlon.venancio

     

    Do you need anything further on this question?

    regards

    Rich



  • 5.  Re: AM - Hostuuid on UNIX agents

    Posted 08-24-2015 08:11 AM

    Hi marlon.venancio

    Do you need any further assistance here?

    regards

    Rich



  • 6.  Re: AM - Hostuuid on UNIX agents

    Posted 08-24-2015 08:51 AM

    Hi Richard,

     

    I actually opened a case for this. It worked for a few hosts I've been looking into, however our customer claims that there's still many hosts that's not registering.

    Since I can't actually troubleshoot properly by myself on these UNIX agents, It's preferable to schedule a call between me, CA and our UNIX analyst.

     

    Thank you!



  • 7.  Re: AM - Hostuuid on UNIX agents

    Posted 08-24-2015 10:44 AM

    Hi Marlon,

    Just as a suggestion.

    Not sure if the /RESCAN_HARDWARE parameter actually exists.

    Maybe using it may avoid the agent execution.

    Can you please try to run the command like this?

     

    caf start amagent args /rescan_inventory /rescan_software /collect

     

    Is the agent collected now?

    Regards,

    Jordi.