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Deployment - "No primer transport"

Oscar Gonzalez11-04-2014 10:04 AM

  • 1.  Deployment - "No primer transport"

    Posted 10-28-2014 09:55 AM

    Hello everyone, I am facing difficulty in deployment in ITCA, the error is mentioned "No primer transport", even after following the steps described in http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec618470.aspx still not getting solution, someone has gone through something similar?



  • 2.  Re: Deployment - "No primer transport"

    Posted 10-28-2014 09:58 AM

    281014-05:11:20.8705050L|004200|00000a38|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |000649|NOTIFY | Starting deployment of AgentAM+RC+SD package to ITAM

    281014-05:12:20.8970382L|004200|00000a38|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |003301|ERROR  | Unable to receive query response from primer. Ret code = 22

    281014-05:23:44.1770370L|004200|00000a38|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |003301|ERROR  | Unable to receive query response from primer. Ret code = 22

    281014-05:25:06.2330429L|004200|00000a38|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |008449|ERROR  | Unable to receive TLS handshake data! Return code:1

    281014-05:25:06.2331452L|004200|00000a38|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |008473|ERROR  | Error establishing TLS connection with Primer. Error code: 1

    281014-05:25:06.2336785L|004200|00000a38|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |002803|ERROR  | Error setting up TLS session with the target primer!

    281014-05:25:06.2351580L|004200|00000a38|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |002492|NOTIFY | Finished deployment of AgentAM+RC+SD package to ITAM - FAILURE

    281014-06:13:22.1425001L|004200|00001090|DMDeploy  |CFSMCAPI        |CFSMCAPI            |000000|NOTIFY | SMEVENT : New Session. Target = (192.168.253.201) 192.168.253.201\CAI007872-00053. LID = 1068001c. SH = 00a92310

    281014-06:13:22.3284564L|004200|00001090|DMDeploy  |CFSMCAPI        |CFSMCAPI            |000000|NOTIFY | SMEVENT : New Session. Target = (192.168.253.201) 192.168.253.201\CAI007872-00054. LID = 1068001d. SH = 00a92310

    281014-06:13:28.9896578L|004200|00001f48|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |000649|NOTIFY | Starting deployment of AgentAM+RC+SD package to ITAM

    281014-06:14:29.0630441L|004200|00001f48|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |003301|ERROR  | Unable to receive query response from primer. Ret code = 22

    281014-06:14:44.1794555L|004200|00001f48|DMDeploy  |DmDeploy        |telnet.cpp          |000067|ERROR  | Failed to Telnet to 192.168.250.89. Connection refused.

    281014-06:14:44.1812996L|004200|00001f48|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |002492|NOTIFY | Finished deployment of AgentAM+RC+SD package to ITAM - FAILURE

    281014-06:15:19.6540013L|004200|00001090|DMDeploy  |CFSMCAPI        |CFSMCAPI            |000000|NOTIFY | SMEVENT : New Session. Target = (192.168.253.201) 192.168.253.201\CAI007872-00055. LID = 1068001e. SH = 00a92ff8

    281014-06:15:19.8534404L|004200|00001090|DMDeploy  |CFSMCAPI        |CFSMCAPI            |000000|NOTIFY | SMEVENT : New Session. Target = (192.168.253.201) 192.168.253.201\CAI007872-00056. LID = 1068001f. SH = 00a92ff8

    281014-06:15:26.2392467L|004200|00001d6c|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |000649|NOTIFY | Starting deployment of AgentAM+RC+SD package to ITAM

    281014-06:16:26.3126440L|004200|00001d6c|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |003301|ERROR  | Unable to receive query response from primer. Ret code = 22

    281014-06:16:41.4134471L|004200|00001d6c|DMDeploy  |DmDeploy        |telnet.cpp          |000067|ERROR  | Failed to Telnet to 192.168.250.89. Connection refused.

    281014-06:16:41.4153209L|004200|00001d6c|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |002492|NOTIFY | Finished deployment of AgentAM+RC+SD package to ITAM - FAILURE

    281014-06:19:00.3346498L|004200|00001090|DMDeploy  |CFSMCAPI        |CFSMCAPI            |000000|NOTIFY | SMEVENT : New Session. Target = (192.168.253.201) 192.168.253.201\CAI007872-00057. LID = 10680020. SH = 00a93ce0

    281014-06:19:00.5173627L|004200|00001090|DMDeploy  |CFSMCAPI        |CFSMCAPI            |000000|NOTIFY | SMEVENT : New Session. Target = (192.168.253.201) 192.168.253.201\CAI007872-00058. LID = 10680021. SH = 04226520

    281014-06:19:06.8721948L|004200|00001ccc|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |000649|NOTIFY | Starting deployment of AgentAM+RC+SD package to ITAM

    281014-06:20:06.9434464L|004200|00001ccc|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |003301|ERROR  | Unable to receive query response from primer. Ret code = 22

    281014-06:31:27.6182417L|004200|00001ccc|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |003301|ERROR  | Unable to receive query response from primer. Ret code = 22

    281014-06:32:34.7294384L|004200|00001ccc|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |008449|ERROR  | Unable to receive TLS handshake data! Return code:1

    281014-06:32:34.7297568L|004200|00001ccc|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |008473|ERROR  | Error establishing TLS connection with Primer. Error code: 1

    281014-06:32:34.7300807L|004200|00001ccc|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |002803|ERROR  | Error setting up TLS session with the target primer!

    281014-06:32:34.7315855L|004200|00001ccc|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |002492|NOTIFY | Finished deployment of AgentAM+RC+SD package to ITAM - FAILURE

    281014-06:34:49.0018908L|004200|00001090|DMDeploy  |CFSMCAPI        |CFSMCAPI            |000000|NOTIFY | SMEVENT : New Session. Target = (192.168.253.201) 192.168.253.201\CAI007872-00059. LID = 10680022. SH = 04227208

    281014-06:34:49.1692541L|004200|00001090|DMDeploy  |CFSMCAPI        |CFSMCAPI            |000000|NOTIFY | SMEVENT : New Session. Target = (192.168.253.201) 192.168.253.201\CAI007872-00060. LID = 10680023. SH = 0422a608

    281014-06:34:55.9433397L|004200|000015dc|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |000649|NOTIFY | Starting deployment of AgentAM+RC+SD package to ITAM

    281014-06:35:56.0162434L|004200|000015dc|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |003301|ERROR  | Unable to receive query response from primer. Ret code = 22

    281014-06:36:11.1014544L|004200|000015dc|DMDeploy  |DmDeploy        |telnet.cpp          |000067|ERROR  | Failed to Telnet to 192.168.250.89. Connection refused.

    281014-06:36:11.1629432L|004200|000015dc|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |002492|NOTIFY | Finished deployment of AgentAM+RC+SD package to ITAM - FAILURE

    281014-06:37:23.2386799L|004200|00001090|DMDeploy  |CFSMCAPI        |CFSMCAPI            |000000|NOTIFY | SMEVENT : New Session. Target = (192.168.253.201) 192.168.253.201\CAI007872-00061. LID = 10680024. SH = 00a93ce0

    281014-06:37:23.4241946L|004200|00001090|DMDeploy  |CFSMCAPI        |CFSMCAPI            |000000|NOTIFY | SMEVENT : New Session. Target = (192.168.253.201) 192.168.253.201\CAI007872-00062. LID = 10680025. SH = 00a93ce0

    281014-06:37:30.0862274L|004200|00001768|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |000649|NOTIFY | Starting deployment of AgentAM+RC+SD package to ITAM

    281014-06:38:30.0974438L|004200|00001768|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |003301|ERROR  | Unable to receive query response from primer. Ret code = 22

    281014-06:49:35.4218416L|004200|00001768|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |003301|ERROR  | Unable to receive query response from primer. Ret code = 22

    281014-06:50:42.4706317L|004200|00001768|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |008449|ERROR  | Unable to receive TLS handshake data! Return code:1

    281014-06:50:42.4707216L|004200|00001768|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |008473|ERROR  | Error establishing TLS connection with Primer. Error code: 1

    281014-06:50:42.4710674L|004200|00001768|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |002803|ERROR  | Error setting up TLS session with the target primer!

    281014-06:50:42.4727256L|004200|00001768|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |002492|NOTIFY | Finished deployment of AgentAM+RC+SD package to ITAM - FAILURE



  • 3.  Re: Deployment - "No primer transport"

    Posted 10-29-2014 04:45 PM

    Hi Mauricio.

     

    It could be a firewall problem, can you check if target machinet has the firewall active? If so, please check if the port 4104 UDP is open, inbound and outbound.

     

    Port 4104 UDP is the default CAM port.

     

    Also check the 135 port.(Windows RPC call to start primer install)

     

    Regards.



  • 4.  Re: Deployment - "No primer transport"

    Posted 10-29-2014 04:57 PM

    Based on the log, it appears that the install got past the dmprimer and CAM installations. If that is the case, CAM should be running on the target machine. From the target machine, try:

     

    CAMPING <scalability_server>

     

    and see if you get a reply or not. Try the same from the SS - can you successfully CAMPING to the target? If not, as Oscar mentioned above it could be a firewall issue. Make sure UDP 4104 is open bidirectionally.



  • 5.  Re: Deployment - "No primer transport"

    Posted 11-02-2014 10:47 PM

    It appears that the ports are not open bi-directional. A quick test would be to use the PortQryUI tool from the Domain Manager to the target and vice-versa for ports.

    4104 UDP, 4728 TCP, 7163 TCP, 135 TCP, 445 TCP



  • 6.  Re: Deployment - "No primer transport"

    Posted 11-03-2014 11:13 AM

    Thank you all for the answers.

    The target machine with this disable Firewall, still need to perform the opening of the ports?
    In the end, through the tests I did, even enabling the ports, presents "No Primer Transport"

     

    If you run CAMPING <scalability_server> both servers responds as the print:
    camping.jpg



  • 7.  Re: Deployment - "No primer transport"

    Posted 11-03-2014 11:27 AM

    What about by hostname  - can you 'camping itam' from the SS, and also camping the hostname of the SS from ITAM?

     

    Actually, are you deploying the agent from the Domain Manager itself or via the local scalability server? The problem may actually be cam communication between ITAM and the DM. In the deployment wizard there is the option in step 3 to Transfer package from Scalability Server. If this agent is being pointed to an external SS then you may want to try this option if you are not already. Note that you need to stage the agent package to the SS first via the deployment wizard.



  • 8.  Re: Deployment - "No primer transport"

    Posted 11-03-2014 11:56 AM

    Follow the prints:

    camping_2.jpg

    In my environment, the scalability is the Domain

    I am performing the installation of the Agent via Deploymento Domain



  • 9.  Re: Deployment - "No primer transport"

    Posted 11-03-2014 11:39 AM

    Hi Mauricio.

     

    Is this a fresh installation? or the agent was installed before and it was deleted?



  • 10.  Re: Deployment - "No primer transport"

    Posted 11-03-2014 11:57 AM

    Really, Already existed an Agent installed on the machine, but was removed due



  • 11.  Re: Deployment - "No primer transport"

    Posted 11-03-2014 12:07 PM

    Thanks for your answer.

     

    Please make sure that the Agent was uninstalled correctly.

     

    Make sure if the directories were all deleted.

     

    Also please check if exist something under the Computer Associates name in the Windows  Registry Edit, sometimes the Lite Agent still appearing after an unistall. You can check writting on the CMD: wmic, then product get name. check if the Lite Agent appear.



  • 12.  Re: Deployment - "No primer transport"

    Posted 11-03-2014 01:00 PM

    Hi Oscar,
    On the machine I want to install the Agent, search by Computer Associates in the registry was not found no key, just like in wmic, found nothing to Lite Agent.



  • 13.  Re: Deployment - "No primer transport"

    Posted 11-03-2014 02:21 PM

    Hi Mauricio,

     

    I suppose that you used the option Search (Ctrl + F) from the Regedit,

     

    Please, verify this path: Local Machine -> Software -> ComputerAssociates.

     

    Also You can search by CAF, CAM, AGENT.Just verifyng that, the agent was removed completly.

     

    If you didn't found anything please follow this:

     

    The target machine has the Antivirus active? If so, please deactivate it completly and try to deploy the agent again.



  • 14.  Re: Deployment - "No primer transport"

    Posted 11-03-2014 02:37 PM

    For Example, I searched by "CAF" and found this on a different folder.

     

    2014-11-03_132807.png

     

     

    I asked you this because I have found DSM agent files after an uninstall, and that made me fail the deployment again



  • 15.  Re: Deployment - "No primer transport"

    Posted 11-04-2014 10:04 AM

    Hi Mauricio.

     

    how did it go?

     

    Regards,



  • 16.  Re: Deployment - "No primer transport"

    Posted 11-04-2014 10:26 AM

    Hi, Oscar,

     

    Thank's for the Update.
    But yes, it was completely removed and no, no Antivirus installed.



  • 17.  Re: Deployment - "No primer transport"

    Posted 11-04-2014 11:51 AM

    can you please upload dmprimer.log from the target pc



  • 18.  Re: Deployment - "No primer transport"

    Posted 11-04-2014 01:38 PM

    10/27/14 16:34:00  |       4764 |       2336 | ctrace.cpp                 | 848   | =======> Trace level = 5 <=======

    10/27/14 16:34:00  |       4764 |       2336 | cdmprimer.cpp              | 8794  | CbbGetFIPSMode() successful. FIPS mode = 1

    10/27/14 16:34:00  |       4764 |       2336 | cdmprimer.cpp              | 8810  | Checking whether CbbFIPSMode needs to be updated in dmprimer.cfg!

    10/27/14 16:34:00  |       4764 |       2336 | cdmprimer.cpp              | 8813  | Primer FIPS mode: 1!

    10/27/14 16:34:00  |       4764 |       2336 | cdmprimer.cpp              | 539   | Final FIPS mode : 1

    10/27/14 16:34:00  |       4764 |       2336 | cdmcrypt.cpp               | 323   | Install Path C:\Program Files (x86)\CA\DSM\DMPrimer\

     

     

    10/27/14 16:34:00  |       4764 |       2336 | cdmcrypt.cpp               | 328   | ETPKI Path: C:\Program Files (x86)\CA\DSM\DMPrimer\cryptocme.dll

    10/27/14 16:34:00  |       4764 |       2336 | cdmprimer.cpp              | 3603  | m_oDesKey.Create <0>

    10/27/14 16:34:00  |       4764 |       2336 | cdmcrypt.cpp               | 323   | Install Path C:\Program Files (x86)\CA\DSM\DMPrimer\

     

     

    10/27/14 16:34:00  |       4764 |       2336 | cdmcrypt.cpp               | 328   | ETPKI Path: C:\Program Files (x86)\CA\DSM\DMPrimer\cryptocme.dll

    10/27/14 16:34:00  |       4764 |       2336 | cdmprimer.cpp              | 3606  | m_oPackageKey.Create <0>

    10/27/14 16:34:00  |       4764 |       2336 | cdmcrypt.cpp               | 323   | Install Path C:\Program Files (x86)\CA\DSM\DMPrimer\

     

     

    10/27/14 16:34:00  |       4764 |       2336 | cdmcrypt.cpp               | 328   | ETPKI Path: C:\Program Files (x86)\CA\DSM\DMPrimer\cryptocme.dll

    10/27/14 16:34:00  |       4764 |       2336 | cdmprimer.cpp              | 3609  | m_oManagerPubKey.Create <0>

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 407   | Connected to CAM server.

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 410   | CAM queue name is CAI004764-00000

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 407   | Connected to CAM server.

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 410   | CAM queue name is CAI004764-00001

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 983   | CAM queue DMPRIMER on local host is running or startable

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 457   | CAI004764-00001 disconnecting from CAM server.

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 471   | CAI004764-00001 disconnected from CAM server.

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 457   | CAI004764-00000 disconnecting from CAM server.

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 471   | CAI004764-00000 disconnected from CAM server.

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 407   | Connected to CAM server.

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 410   | CAM queue name is CAI004764-00002

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 635   | Sending type EX_2_***_STOP to CAM queue DMPRIMER on local machine.

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 457   | CAI004764-00002 disconnecting from CAM server.

    10/27/14 16:34:00  |       4764 |       2336 | ccam.cpp                   | 471   | CAI004764-00002 disconnected from CAM server.

    10/27/14 16:34:00  |       4764 |       2336 | cdmcrypt.cpp               | 196   | CDmcrypt :: ~CDmcrypt - would call etpki_lib_term()

    10/27/14 16:34:00  |       4764 |       2336 | cdmcrypt.cpp               | 204   | CDmcrypt :: ~CDmcrypt - etpki_lib_term() return code : 1

    10/27/14 16:34:00  |       4764 |       2336 | cdmcrypt.cpp               | 196   | CDmcrypt :: ~CDmcrypt - would call etpki_lib_term()

    10/27/14 16:34:00  |       4764 |       2336 | cdmcrypt.cpp               | 204   | CDmcrypt :: ~CDmcrypt - etpki_lib_term() return code : 1

    10/27/14 16:34:00  |       4764 |       2336 | cdmcrypt.cpp               | 196   | CDmcrypt :: ~CDmcrypt - would call etpki_lib_term()

    10/27/14 16:34:00  |       4764 |       2336 | cdmcrypt.cpp               | 204   | CDmcrypt :: ~CDmcrypt - etpki_lib_term() return code : 0

    10/28/14 13:24:22  |       4964 |       2868 | ctrace.cpp                 | 848   | =======> Trace level = 5 <=======

    10/28/14 13:24:22  |       4964 |       2868 | cdmprimer.cpp              | 8805  | Unable to load CbbCore.dll!

    10/28/14 13:24:22  |       4964 |       2868 | cdmprimer.cpp              | 8850  | FIPS mode in dmprimer.cfg file: 1

    10/28/14 13:24:22  |       4964 |       2868 | cdmprimer.cpp              | 539   | Final FIPS mode : 1

    10/28/14 13:24:22  |       4964 |       2868 | cdmcrypt.cpp               | 323   | Install Path C:\Program Files (x86)\CA\DSM\DMPrimer\

     

     

    10/28/14 13:24:22  |       4964 |       2868 | cdmcrypt.cpp               | 328   | ETPKI Path: C:\Program Files (x86)\CA\DSM\DMPrimer\cryptocme.dll

    10/28/14 13:24:22  |       4964 |       2868 | cdmprimer.cpp              | 3603  | m_oDesKey.Create <0>

    10/28/14 13:24:22  |       4964 |       2868 | cdmcrypt.cpp               | 323   | Install Path C:\Program Files (x86)\CA\DSM\DMPrimer\

     

     

    10/28/14 13:24:22  |       4964 |       2868 | cdmcrypt.cpp               | 328   | ETPKI Path: C:\Program Files (x86)\CA\DSM\DMPrimer\cryptocme.dll

    10/28/14 13:24:22  |       4964 |       2868 | cdmprimer.cpp              | 3606  | m_oPackageKey.Create <0>

    10/28/14 13:24:22  |       4964 |       2868 | cdmcrypt.cpp               | 323   | Install Path C:\Program Files (x86)\CA\DSM\DMPrimer\

     

     

    10/28/14 13:24:22  |       4964 |       2868 | cdmcrypt.cpp               | 328   | ETPKI Path: C:\Program Files (x86)\CA\DSM\DMPrimer\cryptocme.dll

    10/28/14 13:24:22  |       4964 |       2868 | cdmprimer.cpp              | 3609  | m_oManagerPubKey.Create <0>

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 407   | Connected to CAM server.

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 410   | CAM queue name is CAI004964-00000

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 407   | Connected to CAM server.

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 410   | CAM queue name is CAI004964-00001

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 983   | CAM queue DMPRIMER on local host is running or startable

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 457   | CAI004964-00001 disconnecting from CAM server.

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 471   | CAI004964-00001 disconnected from CAM server.

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 457   | CAI004964-00000 disconnecting from CAM server.

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 471   | CAI004964-00000 disconnected from CAM server.

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 407   | Connected to CAM server.

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 410   | CAM queue name is CAI004964-00002

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 635   | Sending type EX_2_***_STOP to CAM queue DMPRIMER on local machine.

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 457   | CAI004964-00002 disconnecting from CAM server.

    10/28/14 13:24:22  |       4964 |       2868 | ccam.cpp                   | 471   | CAI004964-00002 disconnected from CAM server.

    10/28/14 13:24:22  |       4964 |       2868 | cdmcrypt.cpp               | 196   | CDmcrypt :: ~CDmcrypt - would call etpki_lib_term()

    10/28/14 13:24:22  |       4964 |       2868 | cdmcrypt.cpp               | 204   | CDmcrypt :: ~CDmcrypt - etpki_lib_term() return code : 1

    10/28/14 13:24:22  |       4964 |       2868 | cdmcrypt.cpp               | 196   | CDmcrypt :: ~CDmcrypt - would call etpki_lib_term()

    10/28/14 13:24:22  |       4964 |       2868 | cdmcrypt.cpp               | 204   | CDmcrypt :: ~CDmcrypt - etpki_lib_term() return code : 1

    10/28/14 13:24:22  |       4964 |       2868 | cdmcrypt.cpp               | 196   | CDmcrypt :: ~CDmcrypt - would call etpki_lib_term()

    10/28/14 13:24:22  |       4964 |       2868 | cdmcrypt.cpp               | 204   | CDmcrypt :: ~CDmcrypt - etpki_lib_term() return code : 0



  • 19.  Re: Deployment - "No primer transport"

    Posted 11-04-2014 02:58 PM

    Hi again Mauricio,

     

    Can you reproduce the issue but first, please put on the Domain, the dmdeploy into detail trace with the command below:

     

    cftrace -c set -l detail -f cf -pp dmdeploy

     

    Then check the TRC_CF_DMDEPLOY.log.


    You can reset the log level with this command: cftrace -c reset





  • 20.  Re: Deployment - "No primer transport"

    Posted 11-04-2014 07:32 PM

    Hi Mauricio

     

    Could you paste the camstat from your target pc ? so we can see the port used

     

    Is it upgrade or clean install?

     

    What is the operating system and service pack ?

     

    Could you try to telnet 192.168.250.89 from your dsm server or scalability server ? ok / failed

     

    Could you camping with hostname to 192.168.250.100  from target pc ? I saw you did with IP address?also camping 192.168.250.100/hostname -s 8192

     

    Do nslookup on both itam and x.x.100 ip?

     

    Check if the user can do copy and delete to the target pc?

     

    Thanks



  • 21.  Re: Deployment - "No primer transport"

    Posted 11-17-2014 10:00 AM

    Hi Mauricio,

     

    Can you fixed the issue?

     

    If so, can you share how you fixed it?



  • 22.  Re: Deployment - "No primer transport"

    Posted 11-17-2014 11:04 AM

    No primer transport is a generic error for all Deployment issues.

     

    The best thing to do is find where in the process it is failing

     

    Is there a CA\DSM\dmprimer folder ?

    Is cam installed  camstat ?        (might have to cd to that folder, if the path statement is not updated)

    Can you camping the DM ?

    Can the DM camping the agent ?

    Under CA\DSM\dmprimer is there a Unicenter folder ?

    Did the agent gets installed ?

     

    Certain things that can issues are:

     

    No access to the admin$ share on the agent.

    Ports not unblocked between the agent and DM

    Cam communication not working between agent DM

     

    Letting us know how far in the process you are will help.



  • 23.  Re: Deployment - "No primer transport"

    Posted 12-03-2014 01:54 PM

    Hi Oscar,

    Sorry for the absence


    The above machine is destroyed by the client.

    I am doing a new Deploy, and facing the same problem .. No Primer Transport

     

    The following log excerpt:

     

     

    031214-15:15:29.5440642L|002680|00001b20|DMDeploy  |DmDeploy        |cdmjob.cpp          |001267|DETAIL | TESTTESTTEST - jobid=29081360, poDmDeploy=5cbf9a4

    031214-15:15:29.5441344L|002680|00001b20|DMDeploy  |DmDeploy        |ccam.cpp            |000627|DETAIL | Sending type DSM_2_API_EVENT to CAM queue CAI005440-00038 on machine ITCM.

    031214-15:15:29.5444577L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |004982|INFO   | Trying SHARE transport to send primer package C:\Program Files (x86)\CA\DSM\\Packages\Private\CAUnicenterDSM\dmprimer\Windows_x86 to MauNote-PC

    031214-15:15:29.5444961L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005004|DETAIL | Attempting to open share \\192.168.253.223\admin$

    031214-15:15:29.5445361L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005027|DETAIL | Found user/pass info for 192.168.253.223

    031214-15:15:29.5445754L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005070|DETAIL |  szFullTargetUsername = 192.168.253.223\Mau Note

    031214-15:15:29.5446092L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005072|DETAIL | Calling WNetAddConnection2W

    031214-15:15:29.5446503L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005075|WARNING| Max connection attempts: 2

    031214-15:15:29.5874900L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005203|DETAIL | dmkeydat.cer file found

    031214-15:15:29.5876032L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005212|DETAIL | Connection success - copy C:\Program Files (x86)\CA\DSM\DMDeploy\dmkeydat.cer to \\192.168.253.223\admin$\dmkeydat.cer

    031214-15:15:29.5876287L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006344|DETAIL | CopyFile attempt 0.

    031214-15:15:29.6057805L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006373|DETAIL | CopyFile attempt 0 succeeded.

    031214-15:15:29.6058322L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005232|DETAIL | Copy C:\Program Files (x86)\CA\DSM\Bin\dmboot.exe to \\192.168.253.223\admin$\DMBoot.exe

    031214-15:15:29.6058539L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006344|DETAIL | CopyFile attempt 0.

    031214-15:15:29.6233426L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006373|DETAIL | CopyFile attempt 0 succeeded.

    031214-15:15:29.6233426L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005255|WARNING| The option to obtain the primer package from a scalability server has been selected but

    031214-15:15:29.6233426L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005256|WARNING| the scalability server details have not been provided.

    031214-15:15:29.6233426L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005257|WARNING| The primer package will be pushed out from the domain manager.

    031214-15:15:29.6233426L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005268|DETAIL | Primer package will be pushed out from domain manager.

    031214-15:15:29.6249077L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005288|DETAIL | Copy C:\Program Files (x86)\CA\DSM\\Packages\Private\CAUnicenterDSM\dmprimer\Windows_x86\dmsetup.exe to \\192.168.253.223\admin$\dmsetup.exe

    031214-15:15:29.6249494L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006407|DETAIL | CopyFileW attempt 0.

    031214-15:15:30.2598931L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006437|DETAIL | CopyFileW attempt 0 succeeded.

    031214-15:15:30.2599465L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005313|DETAIL | Copy C:\Program Files (x86)\CA\DSM\Bin\msvcr100.dll to \\192.168.253.223\admin$\msvcr100.dll

    031214-15:15:30.2599685L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006344|DETAIL | CopyFile attempt 0.

    031214-15:15:30.2623977L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006350|DETAIL | CopyFile attempt 0 failed rc<5>.

    031214-15:15:30.2624346L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006344|DETAIL | CopyFile attempt 1.

    031214-15:15:30.2649663L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006350|DETAIL | CopyFile attempt 1 failed rc<5>.

    031214-15:15:30.2650237L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006344|DETAIL | CopyFile attempt 2.

    031214-15:15:30.2669719L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006350|DETAIL | CopyFile attempt 2 failed rc<5>.

    031214-15:15:30.2670918L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005324|DETAIL | Failed to copy: 0

    031214-15:15:30.2671158L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005350|DETAIL | Starting dmboot in WINDIR

    031214-15:15:31.0009229L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |006614|DETAIL | StartService: Scalability Server details not provided.

    031214-15:15:31.2869710L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005362|WARNING| StartDmBoot returned: 0

    031214-15:15:31.2871636L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005395|WARNING| pushPrimerShare() - Waiting for Primer install on MauNote-PC

    031214-15:15:31.2872315L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |002537|DETAIL | PRIMERTIMEOUT is set to: 600000

    031214-15:15:36.3072308L|002680|00001b20|DMDeploy  |DmDeploy        |ccam.cpp            |000407|DETAIL | Connected to CAM server.

    031214-15:15:36.3072970L|002680|00001b20|DMDeploy  |DmDeploy        |ccam.cpp            |000410|DETAIL | CAM queue name is CAI002680-00042

    031214-15:15:36.3124858L|002680|00001b20|DMDeploy  |DmDeploy        |ccam.cpp            |000129|WARNING| CAM server reachable but application is not connected.

    031214-15:15:36.6154662L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |002659|INFO   | Waited 5 seconds for DMPrimer installation at MauNote-PC

    031214-15:15:38.9454739L|002680|00001b20|DMDeploy  |DmDeploy        |ccam.cpp            |000407|DETAIL | Connected to CAM server.

    031214-15:15:38.9455383L|002680|00001b20|DMDeploy  |DmDeploy        |ccam.cpp            |000410|DETAIL | CAM queue name is CAI002680-00043

    031214-15:15:38.9477164L|002680|00001b20|DMDeploy  |DmDeploy        |ccam.cpp            |000978|DETAIL | CAM queue DMPRIMER on host 192.168.253.223 is running or startable

    031214-15:15:38.9483916L|002680|00001b20|DMDeploy  |DmDeploy        |ccam.cpp            |000627|DETAIL | Sending type DSM_2_DPS_QUERY to CAM queue DMPRIMER on machine 192.168.253.223.

    031214-15:16:06.3269760L|002680|00000f0c|DMDeploy  |DmDeploy        |cdmdeploy.cpp       |005844|WARNING| Message type API_2_DSM_WATCH received from CAI005440-00037 on ITCM.

    031214-15:16:06.3271152L|002680|00000f0c|DMDeploy  |DmDeploy        |cdmjob.cpp          |001567|DETAIL | Calling delWatch for CAI005440-00037

    031214-15:16:06.3271792L|002680|00000f0c|DMDeploy  |DmDeploy        |cdmjob.cpp          |001568|DETAIL | Calling delwatch for ITCM

    031214-15:16:06.3272327L|002680|00000f0c|DMDeploy  |DmDeploy        |cdmjob.cpp          |001578|DETAIL | delwatch 1 deleted

    031214-15:16:06.3273197L|002680|00000f0c|DMDeploy  |DmDeploy        |ccam.cpp            |000627|DETAIL | Sending type DSM_2_API_WATCH to CAM queue CAI005440-00037 on machine ITCM.

    031214-15:16:06.3305678L|002680|00000f0c|DMDeploy  |DmDeploy        |cdmdeploy.cpp       |005844|WARNING| Message type API_2_DSM_JOB_WATCH received from CAI005440-00038 on ITCM.

    031214-15:16:06.3308457L|002680|00000f0c|DMDeploy  |DmDeploy        |cdmjob.cpp          |001716|DETAIL | Calling delJobWatch for CAI005440-00038

    031214-15:16:06.3309070L|002680|00000f0c|DMDeploy  |DmDeploy        |cdmjob.cpp          |001717|DETAIL | Calling delJobWatch for ITCM

    031214-15:16:06.3309608L|002680|00000f0c|DMDeploy  |DmDeploy        |cdmjob.cpp          |001727|DETAIL | delJobwatch 1 deleted

     

     

    All previous requirements were checked

     

    Thanks.



  • 24.  Re: Deployment - "No primer transport"

    Posted 12-03-2014 03:54 PM

    Hi dude,


    I found this:


    031214-15:15:29.6233426L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005255|WARNING| The option to obtain the primer package from a scalability server has been selected but

    031214-15:15:29.6233426L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005256|WARNING| the scalability server details have not been provided.

    031214-15:15:29.6233426L|002680|00001b20|DMDeploy  |DmDeploy        |cdmdeployer.cpp     |005257|WARNING| The primer package will be pushed out from the domain manager.


     

    Is this as desired i.e. do you want to push from the DM as opposed to the SS? Ensure ports are open at both ends not just the client and remember routers can act as firewalls.


    Please, Let us know the results.


    Regards.



  • 25.  Re: Deployment - "No primer transport"

    Posted 12-08-2014 08:39 AM

    Oscar,
    Firewall is completely disabled on both machines, I found that the router is not being used as Firewall, I can access by network, mapping of the 2 machines.



  • 26.  Re: Deployment - "No primer transport"

    Posted 12-10-2014 10:59 AM

    Hi Mauricio.

     

    Do you have this issue only in 1 computer?

     

    Also, If you don't have to strictly  install the agent via DeployWizard, I would try to install the agent manually.

     

    Please, tell me if you would install the agent manually, if so, I can help you

     

    Regards.



  • 27.  Re: Deployment - "No primer transport"

    Posted 12-15-2014 02:38 PM

    Hi Oscar,

     

    What happens is that needed to debug these errors because we are facing in some customers that same message: No Primer Transport, when the deployment is performed by ITCM.

    And as much as the prerequisites were checked, still can not solve.

    If you have any more information I do not know, please pass on.

    Many Thanks



  • 28.  Re: Deployment - "No primer transport"

    Posted 12-09-2014 11:36 AM

    Good Morning.

     

     

    You have to verify that the ports are properly enabled:

     

     

    UDP: 137, 138, 4104

    TCP: 135, 139, 445, 4105, 4728

     

     

    If you have antivirus and this has policies network constraints, should have the same ports so you have connection between machines, otherwise you will have to uninstall the antivirus on your computer when you need to do the installation.

     

     

    Greetings.



  • 29.  Re: Deployment - "No primer transport"

    Posted 01-12-2015 03:56 PM

    Hi Mauricio,

     

    Finally what happened with that issue?

     

    I recommend you open a ticket with support, if the issue still occurring

     

    Regards.



  • 30.  Re: Deployment - "No primer transport"

    Posted 01-12-2015 07:17 PM

    Hi Mauricio

     

    Could you download this free Microsoft Port scan to check if the port opens on both machine ?

    http://www.microsoft.com/en-au/download/details.aspx?id=24009

     

    UDP: 137, 138, 4104

    TCP: 135, 139, 445, 4105, 4728

     

    If you are on window enviroment..

     

    Thanks

    Marto