Unknown State/Address - Deployment Wizard

[Oscar Gonzalez]

Hi All,

 

I have searched in all ITCM documentation that I have and dont found anything about it.

 

I have a scenario with ITCM 12.5 SP1.

 

When I do the deployment by deployment wizard, and run the Scan for the hostname that I wrote, the result is this:

 

 

The hostname in this result is the correct, but the state and the addres is Unknown for each one.

 

Why I get this States/Addresses ? How can I fix it?

 

Thanks in advance.

Best Regards.

 

Oscar.

[Jordi Palomeras i Porta]

Hi Oscar,

It looks like a name resolution problem. Can you please check the following on the domain manager computer?

ping <RemoteHostName> -a        (Is this resolving the name into the address?)

nslookup <RemoteIpAddress>      (Is this resolving the IPAddress into the hostname?)

nslookup <RemoteHostName>     (Is this resolving the name into the address?)

Are you using DNS for name/IP resolution?

Or are you using the hosts file?

Best regards,

Jordi.

[Oscar Gonzalez]

Hi Jordi,

 

Thanks for your time to reply.

 

ping  -a  *remotehostname*= ping request coulnt find host *hostname*. Please check the name and try again.

nslookup ipaddress = We don't manage the IP address of the computers that we'll deploy.

nslookup *remotehostname* = It doesnt resolving the hostname (Result= *domain* can't find *hostname* : Non-existen domain.

We are using DNS.

And it resolves some hostnames and some not

Thanks in advance.

Best Regards.

Oscar.

[Jordi Palomeras i Porta]

Hi Oscar,

Thanks for your feedback.

As per it, I suspect that the computers you are trying to deploy the agents to, have not a record definition in the DNS system.

Can you please verify it?

Thanks in advance for your cooperation.

Best regards,

Jordi.

[Oscar Gonzalez]

Hi Jordi,

 

Thanks for your reply.

 

I will verify this with my client.

 

Thanks again.

 

I'll tell you about it.

 

Regards