CA Support is on a journey to improve the customer experience. As part of this journey we will be leveraging the communities (over the next 30 days) to get feedback not only on our current Support offerings and the value they provide, but also to determine new Support offerings that would provide value to you and other customers.
Click below to read more about it and offer some feedback or any questions.
https://communities.ca.com/community/the-water-cooler/blog/2014/11/24/improving-the-customer-experience