Hello there, I would like to share some Location Awareness queries raised by clients: Environment: ITCM 12.8, Windows 2008 Question: What ITCM agent will work to implement ITCM Location Awareness. Answer: The agents should be ITCM 12.8 to support Location Awareness in ITCM 12.8. Question: Will implementing Location Awareness cause any issues for ITCM 12.5 agents? Answer: ITCM 12.5 systems will be fine, it's not a problem.