Unicenter AMO

[Anon Anon]

In the Unicenter AMO, Engine not starting and where as service is running, can any suggest[left]  [left] akheel[left]

[ca.portal.admin]

Hi akheel,[left]  [left] Are you running  UAM 4.0 SP1? Let me know, then I will try and see if I can help you.[left]  [left] Regards,[left]  [left] Jens Maagoe[left]

[Jordi Palomeras i Porta]

Hi Akheel,

Do you mean that the product is running but the engine is not running?

If this is the case, has it ever run before? Or has is been like this from the start?

Have you tried to stop caf, make sure there are no caf processes running and restart it again?

Or may be rebooting the box?

If these assumptions are not true, can you please explain the problem including program versions and steps already followed to troubleshoot?

Thanks in advance for your cooperation.

Best regards,

Jordi.

[Piyush Kumar Mehta]

Hi Akheel 

      Could you please try following steps:

      caf stop engine

      verify windows task manager, stop/kill all cmengine.exe task

      caf start engine

Verify Engine, let us know how it goes.

Thanks , Piyush

[Abdul Samad Mohammed]

Dear Akheel,

 

If you continue to experience the problem even after following the suggested steps, please upload the TRC_CMENGINE*.log for review. Also please confirm the DSM Version you are running (DSMVER).

 

Regards,

Samad

[Jordi Palomeras i Porta]

Hi Akheel,

Had you a chance to try any of the suggestions we made for this discussion?

If none of them helped, please open an issue with CA-Support as it will request log reviewing and further investigations.

Thanks in advance for keeping us posted on the current status of this conversation.

Best regards,

Jordi.