CA Client Automation

  • 1.  The manager is not online

    Posted 06-03-2014 08:49 AM

    on Scalablity server the manager is not online. when I check the availablity of the manager on scalablity server, i get a error message stating that the manager is not online. But on the server all the services are running. can any one suggest



  • 2.  RE: The manager is not online

    Broadcom Employee
    Posted 06-03-2014 08:58 AM

    Hi Sahaya.

    Can you please provide the commands you use to check the status on the scalability server?

    What is the 'manager' which is not online on a Scalability server?

    Thanks.

    Jordi.



  • 3.  RE: The manager is not online

    Posted 06-03-2014 09:14 AM

    Hi jordi,

                 cserver check -c

    Ths is the command I used on the scalablity to check the avaiablity of the dsm remote control manager. 

     

    PsExec v1.98 - Execute processes remotely
    Copyright (C) 2001-2010 Mark Russinovich
    Sysinternals - www.sysinternals.com
     
     
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
     
    C:\Windows\system32>cserver check -c
    ITCM Common Scalability Server v12.5.1000.767
    Copyright (c) 2012 CA. All rights reserved.
     
    Checking manager availability on 'HOCAITSMPRD2V'...

     



  • 4.  RE: The manager is not online

    Broadcom Employee
    Posted 06-03-2014 09:25 AM

    Hi sahaya,

    This means that the computer HOCAITSMPRD2V, which is supposed to be the Domain Manager this scalability server is depending on, cannot be contacted.

    In order to verify it, please provide the output of the following commands:

    ping HOCAITSMPRD2V

    camping HOCAITSMPRD2V -s 8192

    camping HOCAITSMPRD2V -a

    caf ping HOCAITSMPRD2V

    Thanks and regards,

    Jordi.

     



  • 5.  RE: The manager is not online

    Posted 06-03-2014 09:32 AM

    Hi jordi,

                   Find the output below.

    C:\Windows\system32>ping HOCAITSMPRD2V
     
    Pinging hocaitsmprd2v.ALRAJHI.BANK [10.0.34.33] with 32 bytes of data:
    Reply from 10.0.34.33: bytes=32 time=15ms TTL=119
    Reply from 10.0.34.33: bytes=32 time=13ms TTL=119
    Reply from 10.0.34.33: bytes=32 time=13ms TTL=119
    Reply from 10.0.34.33: bytes=32 time=58ms TTL=119
     
    Ping statistics for 10.0.34.33:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 13ms, Maximum = 58ms, Average = 24ms
     
    C:\Windows\system32>camping HOCAITSMPRD2V -s 8192
    1:  reply from HOCAITSMPRD2V, rtt 172ms
    2:  reply from HOCAITSMPRD2V, rtt 172ms
    3:  reply from HOCAITSMPRD2V, rtt 171ms
    4:  reply from HOCAITSMPRD2V, rtt 250ms
    camping: Trying 10.0.34.33 ...
     
     
    HOCAITSMPRD2V: camping done, statistics:-
    Sent 4, completed 4, packet size 8192 bytes.
    Round-trip (ms) min/ave/max = 171.0/191.3/250.0.
    Timed out 0 (0%) (detected: late discard return 0, late completion 0)
     
    C:\Windows\system32>camping HOCAITSMPRD2V -a
    Local reverse lookup gave: HOCAITSMPRD2V
     
    CAM on "HOCAITSMPRD2V" is alive.
     
    The remote computer identifies itself as:-
     
            "HOCAITSMPRD2V.alrajhi.bank" at address 10.0.34.33
     
    and knows this computer as:-
     
            "bur121w01.alrajhi.bank" at address 10.184.85.69
     
    Note: returned remote hostname differs from local reverse lookup!
     
    This computer calls itself "bur121w01.alrajhi.bank" at address fe80::5c9f:332a:
    984:bd4b%12
    camping: Trying 10.0.34.33 ...
     


  • 6.  RE: The manager is not online

    Broadcom Employee
    Posted 06-03-2014 09:40 AM

    Hi sahaya,

    Thanks for your prompt respomse.

    The results look OK. So it is not expected to get this message.

    Just to confirm it, did you run the previous commands from the scalability server?

    Thanks

    Jordi.

     



  • 7.  RE: The manager is not online

    Posted 06-03-2014 09:43 AM

    Hi jordi,

                Yes, I ran the command from the scalablity server. If the results are fine. what might be the cause?



  • 8.  RE: The manager is not online

    Broadcom Employee
    Posted 06-03-2014 10:06 AM

    Hi sahaya,

    hmmmm, good question.

    Probably the cserver command communicates with a process in the DM side to verify that it is actually a DM.

    Does 'caf status' on the Domain Manager show all the processes up and running? I think that you stated the DM was running all the processes, don't you?

    If this is the case, I think it is better to open a support issue as this problem has to be worked with more detail.

    Thanks and regards,

    Jordi.



  • 9.  RE: The manager is not online

    Broadcom Employee
    Posted 06-04-2014 12:56 AM

    Hi,

    Could you please run the below commands on the Scalability Server to re-register it with the Domain Manager:

    cserver unregister
    cserver config -h domainname -j
    cserver register -a
    caf setserveraddress localhost
    caf register all

    Regards,
    Samad

     

     

     

     



  • 10.  RE: The manager is not online

    Posted 06-04-2014 01:35 AM

    Hi samad,

                      It is working fine. It seems to be issue with the database connectivity. 



  • 11.  Re: The manager is not online

    Broadcom Employee
    Posted 06-16-2014 11:10 AM

    Hi

    Do you need further advice on this?

    Rich