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CIC ınstallation failed with code 1603

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  • 1.  CIC ınstallation failed with code 1603

    Posted 03-25-2014 10:18 AM
      |   view attached

    Hi,

    I am trying to install new version of CA ITCM R 12.8. I want to use Remote
    MDB. My SQL version is like that
    "Microsoft SQL Server 2012 (SP1) - 11.0.3128.0 (X64)
      Dec 28 2012 20:23:12
      Copyright (c) Microsoft Corporation
      Standard Edition (64-bit) on Windows NT 6.2 <X64> (Build 9200: ) (Hypervisor)
    "
    My OS version is Windows NT 6.2, (Windows Server 2012 Standart)
    . Firstly I installed CCS including MDB on SQL server. After that I try to
    insatll CA ITCm on a different machine. Before installation    installed SQL
    Client Management tools and can connect to mdb server. When I start
    installation it fails w  th return code: 1603.

    CICSetupCmd.log file is like tahat

    12:32:40
    12:32:40 **** Content Import Client Setup ****
    12:32:40 **** CIC Version: Content Import Client r12.8
    12:32:40 **** CIC Version: Build 12.8.0.16 (201311290351R)
    12:32:40 **** CIC Version: Installer I201311290351R
    12:32:40 Setup Started 3-25-2014 12:32:40
    12:32:40

    CICSetup.log file is like that

    12:32:40
    12:32:40 **** Content Import Client Setup ****
    12:32:40 **** CIC Version: Content Import Client r12.8
    12:32:40 **** CIC Version: Build 12.8.0.16 (201311290351R)
    12:32:40 **** CIC Version: Installer I201311290351R
    12:32:40 Setup Started 3-25-2014 12:32:40
    12:32:40
    12:32:40 CIC Setup started in Installation Mode
    12:32:40 CIC Setup is running unattended
    12:32:40 Setting installer backgound with product name - Content Import Client
    12:32:40 OS Language is English (1033)
    12:32:40 Selected Language is - 1033
    12:32:40 Reading D:\Tools\CA IT Client Manager
    r12.8-DVD07094207M\WindowsProductFiles_x86\CIC\Config.ini->InstallInfo->CICMan
    agerShortcuts
    12:32:40 CICManagerShortcuts = 0
    12:32:40 EULA license accepted.
    12:32:40 Application features will be installed.
    12:32:40 Readme features will be installed.
    12:32:40 Readme icon will be installed.
    12:32:40 SilentReadData - This is ONLINE MODE
    12:32:40 Criteria - Microsoft SQL Server
    12:32:40 CIC Manager shortcuts will not be installed
    12:32:40 FeatureSelectItem for CICMgrShortcuts set to FALSE
    12:32:40 Beginning SQL Server CA-MDB check.
    12:32:40 Server:   ITCM02.cb.sekerbank.com.tr
    12:32:40 Instance:
    12:32:40 User:     ca_itrm_CIC
    12:32:40 Password: ********
    12:32:40 Port:     1433
    12:32:40 MDB Name: mdb
    12:32:40 Driver:
    C:\Users\DmsAdmin\AppData\Local\Temp\{13440C6C-60D0-4599-9F41-AE0B4FFC5DE2}\
    12:32:41 SQL Server CA-MDB validation failed
    12:32:43 Installation aborted

    I found Document ID TEC546458  as solutuin and Copied the file
    <CAITCM_SOURCE_PATH>\WindowsProductFiles_x86\CIC\jre\lib\ext\charsets.jar to
    <CAITCM_SOURCE_PATH>\WindowsProductFiles_x86\CIC\jre\lib. But it fails again.

    How can I fix this.

    Bes Regards,



  • 2.  RE: CIC ınstallation failed with code 1603
    Best Answer

    Posted 03-30-2014 09:41 PM

    Hi Erhan,

    There may be a fix for this. I recommend you to open a support issue for the same.

    Regards,

    Lenny



  • 3.  RE: CIC ınstallation failed with code 1603

    Posted 04-01-2014 10:02 AM

    Hi Loenar,

    I opened a support, and they advice a fix. Problem solved.

     

    Regards,

     



  • 4.  RE: CIC ınstallation failed with code 1603

    Posted 04-01-2014 11:44 PM

    Thanks for letting us know Erhan. Could you please share with the community the fix number.

    Regards.

    Lenny



  • 5.  Re: CIC ınstallation failed with code 1603

    Posted 06-30-2014 01:20 AM

    Thanks for the information.

     

    I am also facing the same problem. Could you please share us the fix number.

     

    Thanks & Regards,

    Nikhil Kalwint



  • 6.  Re: CIC ınstallation failed with code 1603

    Posted 06-30-2014 01:21 AM

    Thanks for the information.

     

    I am also facing the same problem. Could you please share us the fix number.

     

    Thanks & Regards,

    Nikhil Kalwint



  • 7.  Re: CIC ınstallation failed with code 1603

    Posted 06-30-2014 01:34 AM

    Dear Nikhil,

     

    Could you please open a support ticket and provide us the logs to see if the test fix is applicable for your environment.

     

    Regards,

    Samad



  • 8.  Re: CIC ınstallation failed with code 1603

    Posted 06-30-2014 01:37 AM

    Hi Samad,

     

    I have already opened a support ticket and provided logs.

     

    Case Number : 21848723

     

    Thanks & Regards,

    Nikhil Kalwint



  • 9.  Re: CIC ınstallation failed with code 1603

    Posted 06-30-2014 01:38 AM

    Hi Nikhil,

     

    Thanks for the update, I will look into it.

     

    Regards,

    Samad



  • 10.  Re: CIC ınstallation failed with code 1603

    Posted 10-20-2015 01:34 AM

    Hi Abdul,

     

    Do you remember the fix provided for this issue? I am facing the same issue while installing domain manager with remote mdb on Windows 2012 server.

     

    Regards

    Prasanna



  • 11.  Re: CIC ınstallation failed with code 1603

    Posted 10-20-2015 12:35 PM

    HI Prasanna:

     

    I looked at that issue mentioned in the original post and testfix T53G047 was given out

    Hope this helps

    Thanks

    Joe



  • 12.  Re: CIC ınstallation failed with code 1603

    Posted 10-20-2015 12:36 PM

    PS

    Please open a support issue and request that fix

     

    Thanks

    Joe



  • 13.  Re: CIC ınstallation failed with code 1603

    Posted 10-20-2015 05:38 PM

    Hi Jospeh,

     

    Thank you for the details, I will look into the fix.

     

    A support case has already been opened and waiting for the update (00225690)

     

    Regards

    Prasanna



  • 14.  Re: CIC ınstallation failed with code 1603

    Posted 11-07-2017 06:14 PM

    Can you share the result of the support engagement, in case it is a reusable solution.