Automic Workload Automation

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Cannot Login because Session Expired

  • 1.  Cannot Login because Session Expired

    Posted Nov 15, 2019 04:37 AM
    Hi All,
    I have installed Automic Automation 12.3 on a distributed environment:
    Automation Engine, Db Server (SQL Server) and Agent each on a server Window Server, and AWI on a Linux server on WebSphere 9.0.

    All processes on Service Manager are running and cookie are enabled by the browser, but when I try to login on client 0 session expired.

    What checks can I make?

    Thanks a lot!

    Claudia


  • 2.  RE: Cannot Login because Session Expired

    Posted Nov 15, 2019 04:47 AM
    ​Hi Claudia.

    I'd look at both the server and tomcat log files at precisely the time you try to login. That should likely hold some sort of clue.

    Hth,


  • 3.  RE: Cannot Login because Session Expired

    Posted Nov 15, 2019 05:34 AM
      |   view attached
    Hi Carsten,
    thanks for your reply.

    In the attached file the websphere error logged.

    Thanks a lot!

    Claudia


    Attachment(s)

    txt
    log_websphere.txt   4 KB 1 version


  • 4.  RE: Cannot Login because Session Expired

    Posted Nov 15, 2019 05:35 AM
    Ahoi,

    if I had to guess I would say the system time from one system (local PC, AWI Server, AE Sever) differs from the others.

    Did you know that there was a TimeZone Changing Bug in Automic Software ? :-P
    No worries, not your version :-)

    Are you able to log on to other clients?

    cheers, Wolfgang

    ------------------------------
    Support Info:
    if you are using one of the latest version of UC4 / AWA / One Automation please get in contact with Support to open a ticket.
    Otherwise update/upgrade your system and check if the problem still exists.
    ------------------------------



  • 5.  RE: Cannot Login because Session Expired

    Posted Nov 15, 2019 05:39 AM
    Damn, seems like an issue with connection from AWI to AE.

    Login to UC4 Automation Engine failed.

    => check uc4config.xml
    => did you restart the Webserver after changing the uc4config.ini? 
    => As Carsten mentioned, have a look at the AWI logfile - there should be mentioned, why AWi is not able to conenct/login

    cheers, Wolfgang

    ------------------------------
    Support Info:
    if you are using one of the latest version of UC4 / AWA / One Automation please get in contact with Support to open a ticket.
    Otherwise update/upgrade your system and check if the problem still exists.
    ------------------------------



  • 6.  RE: Cannot Login because Session Expired

    Posted Nov 15, 2019 05:57 AM
    Hi All,
    the AWI server (linux) system time it was different from the other server windows system time.
    We have reset the correct time this morning (and restart the websphere server), but the error still remain.

    Are there other AWI log files besides those from websphere?

    Thanks so much!!

    Claudia



  • 7.  RE: Cannot Login because Session Expired

    Posted Nov 15, 2019 06:34 AM
    Are there other AWI log files besides those from websphere?​

    I'm sorry, I don't know anything about AWI with WebSphere.

    It's possible that there are other log files, maybe try looking through the "usual" directories (/var/log, under the install directory, under the deploy directory, event log if you are on Windows).

    Possibly some other WebSphere users can also shed light on this here, but I have a hunch most installations will be using a Tomcat ...

    Best,
    Carsten


  • 8.  RE: Cannot Login because Session Expired

    Posted Nov 15, 2019 07:03 AM
    The AWI logfile name should be [Hostname]_[AWIURL]_LOG.[asc_number].txt per default.

    In Tomcat installations its in [your_tomcat_installation]/logs

    In Opposite to AE there different kinds of logs there, webserver logs, access logs and the AWI logs.

    And they 're really hard to read, THX, JAVA

    cheers, Wolfgang

    ------------------------------
    Support Info:
    if you are using one of the latest version of UC4 / AWA / One Automation please get in contact with Support to open a ticket.
    Otherwise update/upgrade your system and check if the problem still exists.
    ------------------------------



  • 9.  RE: Cannot Login because Session Expired

    Posted Nov 15, 2019 08:51 AM
    Thanks to all,
    I'll keep you updated about this issue.

    Claudia


  • 10.  RE: Cannot Login because Session Expired
    Best Answer

    Posted Nov 19, 2019 04:15 AM
    Hi All,
    the issue is solved.

    The problem was the SQL Server Driver used to create the ODBC connection.
    We have installed the last SQL Native client available, and now all works fine!

    Thanks for your help!

    Claudia


  • 11.  RE: Cannot Login because Session Expired

    Posted Nov 27, 2019 03:34 AM
    Hi Claudia,
    Thanks for sharing.
    The Session Expired problem was solved when you install the new SQL Server Driver version 17?