Automic Workload Automation

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Automic v12.3 IA Service Issue

  • 1.  Automic v12.3 IA Service Issue

    Posted 5 days ago

    Hello all,

    When I start the IA service I am getting an ORA-28000 (account locked) all other processes start up normally.

    In addition to the various .ini and application.properties file/s is there anywhere else the Oracle encrypted password is required for the IA service to start?

    Thank you,
    Jeff Carpio



  • 2.  RE: Automic v12.3 IA Service Issue

    Broadcom Employee
    Posted 3 days ago
    Hello Mark, most likely the password for the AE database is wrong in the application.properties file:

    https://docs.automic.com/documentation/webhelp/english/AA/12.3/DOCU/12.3/Automic%20Automation%20Guides/help.htm#Analytics/ANOP_Install/Aaas_setup.htm?TocPath=Installing%257CManual%2520Installation%257CInstalling%2520Analytics%2520and%2520the%2520Event%2520Engine%257C_____0

    Please update it and that should do.
    Thanks
    Adrian


  • 3.  RE: Automic v12.3 IA Service Issue

    Posted 2 days ago
    Thank you Adrian.  You were spot on it is just the application.properties file that needed to be updated.  Turned out ,the password was not what I assumed it was...  Everything is online now and stable.