Hello Tina,
you can activate traces on the agent and uc4-server to get much more detailled logs written on both sides. I think the call api component will write logs, too.
We have got many problems with our network in the past and always our network team was saying "we see no problems"... But in all cases it turns out that it was network.
You can try to telnet from the web-server running the call api to the server. If you get a connection that´s the first part. If not, then you know the team ;-)
In our environment we had additional problems in our lan firewalls that are terminating our uc4-sessions sometimes as where was some kind of session timeout set that was killing our sessions after a few minutes. Maybe this is a problem on one of the internal firewalls?!
Best regards,
Toni
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Administrator and Developer Jobautomation
BNP Paribas S.A. Niederlassung Deutschland
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Original Message:
Sent: 10-22-2019 07:43 PM
From: Hart
Subject: CALLAPI - Not Launching JOBS/JOBP
Hello,
We are in a bit of a situation (though not permanent) where we have one of our Linux web servers that has an agent, and we also use CallAPI from this server as well. There are ondemand JOBS/JOBP executed from various websites on this server which are now not working. This past weekend, this server has moved to our new data centre, and unfortunately, we are not able to move our Automic server to this new data centre yet as we have to wait for our other major workloads to move and move at this time.
The problem we are encountering is that when we run the ondemand jobs now, they are not executing and the following error appears (we have tried from command line and from the ondemand links on the web server):
U00003308 Error while receiving (error code '11'). The connection '10.100.222.159:2217' was terminated.
We did several tests with support (they have been very helpful) and several packet captures with our network team, however, this is still not working. I am just wondering if anyone has had this type of issue before and if there is any advice on what we could do (even if it's on the network side, as our team are not seeing any issues coming up).
Thanks!