Automic Workload Automation

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Deleting private dashboards

  • 1.  Deleting private dashboards

    Posted 11 days ago
    Edited by Michael Lowry 11 days ago
    I recently ran into "Access denied U00000009" errors when trying to delete some dashboards that users had created. I have full administrator access to the AE system, so I was surprised that there were user-created objects I could not delete.

    I opened a ticket with Broadcom and was essentially told that the AE is working as designed. Private dashboards are marked private using object-level authorizations. Users other than the creator will not be able to do anything with these objects, even if they have full access to all objects in the AE system.

    Broadcom recommended that I ask each user to change their dashboards to public so that I can delete them. I pointed out that some of the users do not exist anymore, and Broadcom replied that I should in that case re-create these users, log in as them, and then delete the dashboards. (This surely won't work either, because the new USR_OH_Idnr will not match the OACL_AuthIdnr of the existing entries.)

    You can list private dashboards and their owners using the following SQL query.

    select DASHOH.OH_Name,OACL_OH_Idnr,OACL_Lnr,OACL_AuthType,OACL_AuthIdnr,OACL_BitCode,
    OACL_Prohibition,USROH.OH_NAME, USR_FirstName || ' ' || USR_LastName as USR_Name, USR_EMail1
    from OH DASHOH
    left outer join OACL on DASHOH.OH_IDnr = OACL_OH_Idnr
    left outer join USR on OACL_AuthIdnr = USR_OH_Idnr
    left outer join OH USROH on USR_OH_Idnr = USROH.OH_Idnr
    where 1=1
    and DASHOH.OH_OType = 'DASH'
    and DASHOH.OH_DeleteFlag = 0

    Broadcom also mentioned an unsupported and 'not recommended' way: removing OACL entries directly from the DB.  An SQL DELETE statement can be used to delete the object-level permissions from an object. E.g.,
    delete from OACL where oacl_oh_idnr=...

    So far, Broadcom Support has been unwilling or unable to provide a supported way for an AE system administrator to remove private dashboards. The upshot of this that it is not possible for an administrator to remove private dashboards without running unsupported SQL DELETE statements. For each dashboard, the owner of the dashboard must still exist in the system, and this user must perform the deletion.

  • 2.  RE: Deleting private dashboards

    Broadcom Partner
    Posted 10 days ago
    Hi Michael,

    at the moment I don't think that there is another workaround other than manipulating the database via SQL. This might be an administrative issue in general for using the user privilege "Deal with authorizations at object level": during the administrative training I always explain the concept, how it works and recommend not to assign the privilege to any user. This helps to avoid admin headaches.

    OK - for a private dashboard it's not required to assign the privilege at all because the authorization will be assigned automatically by AE

    What are the alternatives?

    1) don't use dashboards at all (no access to the dashboard perspective, no access on object level)
    2) dashboards can only be created by a few selected users, others will have a "NOT WD on DASH"
    3) ?


    Capture Europe

  • 3.  RE: Deleting private dashboards

    Posted 7 days ago
    3) The AE should not set object-level authorizations on any object if the user does not have the Deal with authorizations at object level privilege.

  • 4.  RE: Deleting private dashboards

    Posted 7 days ago
    Danke für eure Erklärungen. Es waren alte Dashboards (5 Jahre). Habe es nun über die User bereingt.