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Can not open the Agent object, because it is not yet authenticated.

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  • 1.  Can not open the Agent object, because it is not yet authenticated.

    Posted 12-03-2019 10:40 AM
    I am trying hard to install SAP agent on Linux system.I have tried with every possible version as per compatibility matrix but no luck.

    Getting below error.

    Can not open the Agent object, because it is not yet authenticated.

    com.uc4.webui.util.MessageBoxException: Message box received: 4002261 of type W with inserts  shown, message 'Can not open the Agent object, because it is not yet authenticated.'.com.uc4.webui.util.MessageBoxException: Message box received: 4002261 of type W with inserts  shown, message 'Can not open the Agent object, because it is not yet authenticated.'. at com.uc4.webui.util.MessageBoxException.provokeGet(MessageBoxException.java:48) at com.uc4.ecc.backends.impl.dataservice.object.ObjectService.tryOpenInternal(ObjectService.java:857) at com.uc4.ecc.backends.impl.dataservice.object.ObjectService.tryOpen(ObjectService.java:812) at com.uc4.ecc.backends.dataservice.object.IObjectService$pbryglu.tryOpen(Unknown Source) at com.uc4.ecc.ae.commons.content.uc4objectview.UC4ObjectLoader.load(UC4ObjectLoader.java:101) at com.uc4.ecc.ae.commons.content.uc4objectview.UC4ObjectLoader.load(UC4ObjectLoader.java:58) at com.uc4.ecc.ae.commons.content.uc4objectview.UC4ObjectLoader.load(UC4ObjectLoader.java:146) at com.uc4.ecc.ae.commons.content.uc4objectview.UC4ObjectPresenter.load(UC4ObjectPresenter.java:859) at com.uc4.ecc.ae.commons.content.uc4objectview.UC4ObjectPresenter.access$200(UC4ObjectPresenter.java:93) at com.uc4.ecc.ae.commons.content.uc4objectview.UC4ObjectPresenter$3.loadWithNullAsDefault(UC4ObjectPresenter.java:745) at com.uc4.ecc.ae.commons.content.uc4objectview.UC4ObjectPresenter$3.loadWithNullAsDefault(UC4ObjectPresenter.java:741) at com.uc4.webui.common.async.NullAsDefaultLoader.load(NullAsDefaultLoader.java:10) at com.uc4.webui.common.async.NullAsDefaultLoader.load(NullAsDefaultLoader.java:6) at com.uc4.ecc.framework.core.async.BaseRequestCoordinator$1$1.call(BaseRequestCoordinator.java:223) at com.uc4.ecc.framework.core.pool.ContextAwareExecutorService$CallableImplementation.call(ContextAwareExecutorService.java:72) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745)

    WP logs:

    20191203/100356.301 - U02000071 Current directory: /opt/SAP/SAP_TEST/bin
    20191203/100356.302 - U02000066 Host information: Host name='kzdl6037.corp.zoetis.com', IP address='10.4.21.160'
    20191203/100356.374 - U02000153 The JVM Option HeapDumpOnOutOfMemoryError is enabled.
    20191203/100356.381 - U02000072 Connection to system 'UC4Q' initiated.
    20191203/100356.381 - U02000011 Connection to Server 'KZDWUC4AEQ01/10.4.42.129:2221' initiated.
    20191203/100356.393 - U02000004 Connection to Server 'UC4Q#CP005' successfully created.
    20191203/100356.394 - U02000075 CP Server 'UC4Q#CP005' has '1' client connections.
    20191203/100356.462 - U02000020 Environment: Hardware = 'SAP'.
    20191203/100356.462 - U02000021 Environment: Software = 'SAP'.
    20191203/100356.462 - U02000022 Environment: SW version = '0'.
    20191203/102356.477 - No response for EXSTART message
    20191203/102356.478 - U02000010 Connection to Server 'KZDWUC4AEQ01/10.4.42.129:2221' terminated.
    20191203/102356.478 - U02000159 Initiate reconnect to the AE system.
    20191203/102356.478 - U02000072 Connection to system 'UC4Q' initiated.
    20191203/102356.479 - U02000011 Connection to Server 'KZDWUC4AEQ01/10.4.42.129:2219' initiated.
    20191203/102356.482 - U02000004 Connection to Server 'UC4Q#CP003' successfully created.
    20191203/102356.483 - U02000075 CP Server 'UC4Q#CP003' has '1' client connections.
    20191203/102356.494 - U02000020 Environment: Hardware = 'SAP'.
    20191203/102356.494 - U02000021 Environment: Software = 'SAP'.
    20191203/102356.494 - U02000022 Environment: SW version = '0'.

    Verified firewall access and also installed SAP Java Connector in bin folder.Not sure which piece is missing.



    ------------------------------
    Regards,

    Sumant Pandit
    ------------------------------


  • 2.  RE: Can not open the Agent object, because it is not yet authenticated.
    Best Answer

    Posted 12-03-2019 10:59 AM
    Hi.

    Did you ​follow the steps from the install guide? Keep in mind that the connection objects, and also the agent object itself need to be created by you (in client zero), this is unlike the usual Windows or Unix agents, where the agent object gets created automatically.

    https://docs.automic.com/documentation/webhelp/english/AA/12.3/DOCU/12.3/Automic%20Automation%20Guides/help.htm#Installation_Manual/InstallAgents/InstallAgentSAP.htm%3FTocPath%3DInstalling%7CManual%2520Installation%7CInstalling%2520the%2520Agents%7CInstalling%2520the%2520Agent%2520for%2520SAP%2520(Windows)%7C_____0

    Hth,

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    I will not respond to PM asking for help unless there's an actual reason to keep the discussion off of the public forums.
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  • 3.  RE: Can not open the Agent object, because it is not yet authenticated.

    Posted 12-04-2019 03:16 AM
    Hello Sumant,

    Do you also have dev rfc or jco traces?
    This will also have information on the error you are encountering.

    ------------------------------
    Regards,
    Carlos
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  • 4.  RE: Can not open the Agent object, because it is not yet authenticated.

    Posted 12-14-2019 02:37 PM
    It's been a while since I've installed an SAP agent but, at one time, there were transports necessary so that the agent could connect. Also, the SAP user should be a CPIC (communications only) user with SAP_ALL and possibly SAP_NEW.

    Like I said, it's been a while but that is a couple things you could check.