Automic Workload Automation

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  • 1.  invalid or defect encrypted value found

    Posted Oct 14, 2020 05:39 AM
    Urplötzt dumpt Automic bei einem bestimmten Workflow und wir wissen nicht warum.

    any Ideas ?

    20201007/135305.754 - U00003631 Dump caused by:
    20201007/135305.754 - U00052009 UCUCM: invalid or defect encrypted value found
    20201007/135305.754 - U00011801 Error in Server routine 'UCVAREXR', Server: 'UC4#WP008' AE system: 'UC4'.


  • 2.  RE: invalid or defect encrypted value found

    Posted Oct 18, 2020 04:08 PM
    Hi @Olaf Michalowski,

    I have had the same issue and it was caused by a corrupt CONN object used in an RA FTP job. I recreated the CONN and the problem disappeared.

    Best regards
    Keld M.


  • 3.  RE: invalid or defect encrypted value found

    Posted Jan 22, 2021 04:55 AM
    Hi Olaf,

    I faced the same with a RA Webservice REST Job.

    The Job would stay active for 20 minutes, without any report generated and the cancellation was not possible.
    After this timeout, the job cancelled with the Agent log:
    com.uc4.extensibility.iface.CITServerException: Connection must not be empty
    The error automatically generated a trace dump with this same error message U00052009 UCUCM: invalid or defect encrypted value found .

    Based on the comment from @Keld Mollnitz I was able to realize that the Automation Engine failed to load the values from the Connection object, specifically the "client secret" that is stored as a password.
    Because of this, the RA Agent was waiting for the connection values that never arrived and 20 minutes later it complained that the "connection must not be empty"

    I simply cleared the value stored in the encrypted password field, saved the connection object, inserted the value again and saved.

    After that the Job is working again.

    Regards,

    Roney Uba LinkedIn+
         RoneyUba.com

              Automic Consultant