I am new to the HCL process. I last worked with UC4 before CA took them over before AWI.
Can anyone share how was working with HCL? I reached out to them about upgrading my prod environment from 12.1 to 12.3. Which will require migrating from Server 2016 and SQL 2016 to Server 2019 and SQL 2019.
I recently built a 12.3 test sever using the Automic One Installer. And testing went fine. No real issues, even applied the HF 3. When I contacted Broadcom support for info on upgrading Prod, they told me I couldn't use the Automic One Installer for my production server build, and to reach out to HCL.
I am waiting to hear back from HCL. We are a small configuration shop. 2 windows servers which run the AE/AWI, one sql server for the automic db I run one AS400 (which was a bear to install/had to update the header for it to run with the 12.3 LIB) and 20 windows agents.
I was going to try building Prod on my own, similar to what I use to do when I upgraded UC4 8 to 9. But figured I'd ask the group for advice since you've all been my life savers with certain issue Ive encountered with 12.1 etc.
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DevOps Engineer
ULLICO
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