Automic Workload Automation

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  • 1.  AWI SSL Request Logs size

    Posted Apr 23, 2021 02:20 PM
    Has anyone else encountered an occasional issue where the awi_ssl_request_log will grow exponentially?  On most days, it runs about 30-40MB and gets rotated at 3am.  One occasion, it will grow to about 3GB.  I get our Hosting group complaining as they are getting incident tickets due to the log directory on the Tomcat server running out of space.

    What's odd is that when this happens, we get over 100 of the same basic message in the log every second and it always appears to be from the same IP.  The message below actually had over 200 of the same two messages every second. We know this IP is a Citrix server where we have some offshore people that use the system.  

    We have dealt with this off and on for months.  I have even opened a ticket with Support but never got any cause or resolution.

    10.50.84.193 - [23/Apr/2021:03:06:03 -0400] "GET /awi/PUSH?v-uiId=0&v-pushId=0938f92a-a930-4e65-858d-17c1a50573f6&X-Atmosphere-tracking-id=ef4c027b-3244-42fa-961b-921aa71c2140&X-Atmosphere-Framework=2.2.13.vaadin5-javascript&X-Atmosphere-Transport=long-polling&X-Atmosphere-TrackMessageSize=true&Content-Type=application%2Fjson%3B%20charset%3DUTF-8&X-atmo-protocol=true&_=1619161563514 HTTP/1.1" 200 152 654 "https://uc4-link/awi/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36"

    10.50.84.193 - [23/Apr/2021:03:06:03 -0400] "GET /awi/PUSH?v-uiId=0&v-pushId=fbb11e48-646d-48a9-a2f8-14ff1e94d613&X-Atmosphere-tracking-id=767154f7-926b-4907-ac53-0e71de1fbe05&X-Atmosphere-Framework=2.2.13.vaadin5-javascript&X-Atmosphere-Transport=long-polling&X-Atmosphere-TrackMessageSize=true&Content-Type=application%2Fjson%3B%20charset%3DUTF-8&X-atmo-protocol=true&_=1619161563518 HTTP/1.1" 200 152 690 "https://uc4-link/awi/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.72 Safari/537.36"

    We have two Tomcat servers hosted on Linux using an F5 for load balancing.  I believe we have only encountered this in our non-production environment.


  • 2.  RE: AWI SSL Request Logs size

    Posted May 06, 2021 03:11 PM
    Edited by david john May 18, 2021 06:29 AM
    Is it the same ssl that a site posseses? Or it is a different subject one piece?
    Original Message


  • 3.  RE: AWI SSL Request Logs size

    Posted May 07, 2021 08:32 AM
    I'm not sure I understand.  All of our users access the same AWI for this environment.
    Original Message


  • 4.  RE: AWI SSL Request Logs size

    Posted Jul 21, 2021 07:55 AM
    Maybe this helps: https://knowledge.broadcom.com/external/article/197272/ssl_request_log-generating-large-numbers.html
    Original Message


  • 5.  RE: AWI SSL Request Logs size

    Posted Jul 21, 2021 11:39 AM
    I have seen it.  We are already on 9.0.37.  This is just a unique situation as it mainly happens with one person that logs onto the system from a Citrix desktop.  While we have others that use the same method, it would be extremely rare to see it happen with them.  We can have over 50 other normal sessions logged in that don't cause the issue.

    We have just been managing it as best as we can when it happens which is only a couple of times a week.
    Original Message