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V12.3.0 AWI behavior question (ProcessMonitoring)

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  • 1.  V12.3.0 AWI behavior question (ProcessMonitoring)

    Posted 23 days ago
    We implemented V12.3.0 this weekend and are discovering we can't always count on the AWI hierarchical view in ProcessMonitoring to function as desired.

    For instance I can have a schedule object open to list what is active, go into "Open Monitor" for one of its active tasks, navigate back to ProcessMonitoring, and it will tell me "no child tasks" even though I just accessed one of his currently active tasks.  I then close/open that schedule to cause it to refresh and show my active tasks again.

    Do others have this same experience?   (I'm about to open a support ticket, but wanted to collect info from the community first.)

    Our AWI version:
    Automic Web Interface 12.3.0.hf3-dev-feature-12.3.0-hf.3-92616


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    Pete
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  • 2.  RE: V12.3.0 AWI behavior question (ProcessMonitoring)

    Posted 23 days ago
    Pete:

    Oregon State University is seeing that too, and has already opened a ticket on this.

    Can't hurt to open your own though... :)

    -- Reed

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    Reed Byers
    Programmer/Analyst
    Oregon State University
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  • 3.  RE: V12.3.0 AWI behavior question (ProcessMonitoring)

    Posted 23 days ago
    Hi Pete,
    Same here on my desktop but i was not able to reproduce on my collegues PC.
    We use the same baseline on our PC's and have the same version of Chrome.

    I found out that clearing the browsers cache would sometimes correct those strange behaviours but it's not a guarabteed fix.

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    Best regards,
    Thierry

    Banque de Luxembourg
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  • 4.  RE: V12.3.0 AWI behavior question (ProcessMonitoring)

    Posted 23 days ago
    Edited by Carsten Schmitz 23 days ago
    Yes.

    I filed a report for that exact same thing in a closed beta forum.

    I have yet to receive any reply.

    Br,

    (edit: oh, and we can repliably reproduce it, has nothing to do with caching for us).




  • 5.  RE: V12.3.0 AWI behavior question (ProcessMonitoring)

    Posted 23 days ago
    Edited by Pete Wirfs 8 days ago
    My lead operator last night reported that if she opens ProcessMonitoring as a separate tab and asks that tab to do nothing but run the hierarchical display, it seems to do the right thing.   Hope this workaround works for others as well.

    I have opened a support ticket.

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    Pete
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  • 6.  RE: V12.3.0 AWI behavior question (ProcessMonitoring)

    Posted 16 days ago
    Same on our side.

    KR Wolfgang

    PS: workaround does not work here :-( but THX anyway :-)

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    I know I do really know it!
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  • 7.  RE: V12.3.0 AWI behavior question (ProcessMonitoring)
    Best Answer

    Posted 14 days ago
    Hi All

    this issue is solved with AWI 12.3.SP1.

    installed & tested yesterday.

    cheers, Wolfgang

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    I know I do really know it!
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