Connecting status is stuck / hanging

[Balint Horvath]

Hi All,

Do you know someone how can I fix this problem:

Anytime I have to cancel connecting status than restart job. I checked agent log but I did not find anything. Connection was OK in this time.

Thanks for in advance!

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Balint
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[Jared Kessans]

You may want to check to see if your agents need to be updated to a more recent version.  We recently ran into this issue and an update to the agent resolved the issue.  Below is the description of the fix that resolved ours.

File Transfers on Windows Agents behave incorrectly when the reverse connection is used if the source file does not exist

01145679

In File Transfers on Windows, if the source Agent cannot contact the target Agent, the reverse connection is used. 
A problem has been solved in this scenario that caused the Agent to send an invalid message if the source file did not exist. The message was ignored by the Automation Engine and the File Transfer remained in "Active" or "Connecting" status.

[Balint Horvath]

Thanks your answer Jared! :)​