Automic Workload Automation

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12.3.1 | Object search is not working after upgrade

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  • 1.  12.3.1 | Object search is not working after upgrade

    Posted 11-07-2019 06:11 AM
    Post upgrade to 12.3.1, object search stopped working and returning below error.

    java.lang.RuntimeException: java.util.concurrent.ExecutionException: com.uc4.ecc.backends.exceptions.AutomationEngineAPIException: Can't connect to any REST-endpoint, please check if at least one JCP is running and is reachable via network.java.lang.RuntimeException:


    REST API is working fine with correct results.

    java.util.concurrent.ExecutionException: com.uc4.ecc.backends.exceptions.AutomationEngineAPIException: Can't connect to any REST-endpoint, please check if at least one JCP is running and is reachable via network. at com.uc4.ecc.framework.entrypoint.core.dialogs.search.GlobalSearchResultGroupPresenter$1.load(GlobalSearchResultGroupPresenter.java:112) at com.uc4.ecc.framework.entrypoint.core.dialogs.search.GlobalSearchResultGroupPresenter$1.load(GlobalSearchResultGroupPresenter.java:93) at com.uc4.ecc.framework.core.async.NoArgsLoaderWrapper.load(NoArgsLoaderWrapper.java:16) at com.uc4.ecc.framework.core.async.NoArgsLoaderWrapper.load(NoArgsLoaderWrapper.java:7) at com.uc4.ecc.framework.core.async.BaseRequestCoordinator$1$1.call(BaseRequestCoordinator.java:231) at com.uc4.ecc.framework.core.pool.ContextAwareExecutorService$CallableImplementation.call(ContextAwareExecutorService.java:72) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source)Caused by: java.util.concurrent.ExecutionException: com.uc4.ecc.backends.exceptions.AutomationEngineAPIException: Can't connect to any REST-endpoint, please check if at least one JCP is running and is reachable via network. at java.util.concurrent.FutureTask.report(Unknown Source) at java.util.concurrent.FutureTask.get(Unknown Source) at com.uc4.ecc.framework.entrypoint.core.dialogs.search.GlobalSearchResultGroupPresenter$1.load(GlobalSearchResultGroupPresenter.java:98) ... 9 moreCaused by: com.uc4.ecc.backends.exceptions.AutomationEngineAPIException: Can't connect to any REST-endpoint, please check if at least one JCP is running and is reachable via network. at com.uc4.ecc.backends.impl.dataservice.request.RequestService.sendAndWait(RequestService.java:74) at com.uc4.ecc.backends.dataservice.request.IRequestService$pbryglu.sendAndWait(Unknown Source) at com.uc4.ecc.backends.impl.dataservice.search.GlobalSearchService.sendSearchRequest(GlobalSearchService.java:36) at com.uc4.ecc.backends.impl.dataservice.search.GlobalSearchService.search(GlobalSearchService.java:47) at com.uc4.ecc.plugins.ae.perspectives.processassembly.search.ProcessAssemblySearchProvider$1.call(ProcessAssemblySearchProvider.java:79) at com.uc4.ecc.plugins.ae.perspectives.processassembly.search.ProcessAssemblySearchProvider$1.call(ProcessAssemblySearchProvider.java:74) ... 5 moreCaused by: java.lang.IllegalStateException: Can't connect to any REST-endpoint, please check if at least one JCP is running and is reachable via network. at com.uc4.ecc.backends.impl.dataservice.connection.RestConnectionService.sendRestRequestAndWait(RestConnectionService.java:80) at com.uc4.ecc.backends.impl.dataservice.connection.RestConnectionService.sendRequestWithAuthAndWait(RestConnectionService.java:51) at com.uc4.ecc.backends.impl.dataservice.request.RequestService.sendAndWait(RequestService.java:72) ... 10 more

    Rest API output


    ------------------------------
    Regards,
    Rohit Vankayala
    ------------------------------


  • 2.  RE: 12.3.1 | Object search is not working after upgrade

    Posted 11-07-2019 09:17 AM
    Edited by Wolfgang Brueckler 11-07-2019 09:18 AM
    Hi

    what about the JCP process?
    Is it running as well?

    REST API is working fine with correct results.
    how do you check this?

    Firewall issue can be excluded?

    KR
    Wolfgang

    ------------------------------
    Support Info:
    if you are using one of the latest version of UC4 / AWA / One Automation please get in contact with Support to open a ticket.
    Otherwise update/upgrade your system and check if the problem still exists.
    ------------------------------



  • 3.  RE: 12.3.1 | Object search is not working after upgrade

    Posted 11-07-2019 10:36 AM
    Hi Wolfgang,

    Both JCP and JWP are showing as running.

    Data on REST API is showing correctly.
    https://<server>:8088/ae/api/v1/1000/executions --> resulted in current activites list.

    in 12.2.3 HF1 it worked fine, can you elaborate on which firewall are you pointing to.

    Already a case is created on this issue.


  • 4.  RE: 12.3.1 | Object search is not working after upgrade

    Posted 11-07-2019 03:35 PM
    Hi

    in our case AE runs on Server A and Tomcat (+AWI) on server B - Rest Port for Server A was not open on our firewall.

    cheers, Wolfgang

    ------------------------------
    Support Info:
    if you are using one of the latest version of UC4 / AWA / One Automation please get in contact with Support to open a ticket.
    Otherwise update/upgrade your system and check if the problem still exists.
    ------------------------------



  • 5.  RE: 12.3.1 | Object search is not working after upgrade

    Posted 11-15-2019 03:25 AM
    Hi All,

    Issue is JCP on SSL is not working.

    There was a bug reported in 12.3.0 and it is not fixed in 12.3.1.

    Reference link - https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=138171&_ga=2.249463687.1448544689.1573404671-1422394908.1564730026


    After disabling SSL, JCP was restarted. Then search functionality is working as expected.



  • 6.  RE: 12.3.1 | Object search is not working after upgrade
    Best Answer

    Posted 11-18-2019 03:49 AM
    Hi Rohit,

    As already communicated, the referenced link does not influence your particular setup or issue you are experiencing.
    I will request for update of this knowledge article.

    Please make sure you have REST certificate loaded in the Java installation that Tomcat uses.

    ------------------------------
    Product Manager - Automation
    CA Technologies, A Broadcom Company
    ------------------------------



  • 7.  RE: 12.3.1 | Object search is not working after upgrade

    Posted 03-04-2020 05:37 AM
    Can you elaborate on the fix regarding REST certificate, please?
    We have run into this issue, following an upgrade.