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How to load a wsdl file to integrate BMC Remedy with Automic to create incidents.

  • 1.  How to load a wsdl file to integrate BMC Remedy with Automic to create incidents.

    Posted Apr 18, 2018 12:20 PM

    I have a integration made to execute objects when a incident on BMC Remedy is created and is done via Internal Web Services on Automic and loading the uc4ws.wsdl file, the problem come when i try to do the return step...

    I need to create or update the BMC Remedy Incident when the Automic job fails or ends successfully, but there's no information of how to create a Web Service to load the BMC Remedy wsdl file and how to create a request on Automic to achieve this.

     

    NOTE: The RA BMC Remedy Service Desk Integration is not compatible with the version used (Remedy 8.1 and Automic 12.1)

     

    I hope you can help me with some ideas to solve this.

     

    Regards. 



  • 2.  Re: How to load a wsdl file to integrate BMC Remedy with Automic to create incidents.

    Posted Apr 18, 2018 05:20 PM

    Do you have the RA Webservice Agent?

     

    Docs: https://docs.automic.com/documentation/webhelp/english/ALL/components/RA_WEB_SERVICE_SOAP/latest/Agent%20Guide/help_en.htm