Tech Tip: License error- A network error has occurred. Please make sure you have a reliable Internet connection and try again.

[gilta03]

This document can also be viewed at https://support.ca.com/us/knowledge-base-articles.TEC1543324.html. 

For more documents like this, visit our knowledge base here- CA Agile Requirements Designer.

 

Issue:

When trying to apply my Agile Designer online license key, I am receiving the following error message: A network error has occurred. Please make sure you have a reliable Internet connection and try again. (0)

 

Environment:

CA Agile Requirements Designer (ARD)- Agile Designer

Cause:

If you are trying to use online license activation, and you have a proxy or anything else between your computer and internet access, then you will receive this error message. You must have unrestricted internet access in order to use online license activation for Agile Designer. If you are unsure of your computer's access to the internet, please contact your internal IT department. 

 

Similar error message you may receive: https://support.ca.com/us/knowledge-base-articles.TEC1330978.html 

Resolution:

You can try to apply the license again later with a better internet connection, but if the error persists, you will need to request and apply an Offline license for Agile Designer. 

 

Directions on how to do this are listed here: https://support.ca.com/us/knowledge-base-articles.TEC1147813.html

- If you are reading the above offline license request document and see that you do not have any license containers to choose from, you will need to import the 'AgileDesigner' license container.
Directions on how to do this are listed here: https://support.ca.com/us/knowledge-base-articles.TEC1760837.html

- If you are experiencing any further error messages after applying the offline license, we first recommend searching our knowledge base for the error message.
Directions on how to do this are listed here: https://support.ca.com/us/knowledge-base-articles.TEC1564619.html 

Additional Information:

If you are experiencing any further issues, please open a support case on https://support.ca.com.