Agile Requirements Designer

Tech Tip: License error 262- license already activated

  • 1.  Tech Tip: License error 262- license already activated

    Posted 10-20-2017 01:29 PM

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    I have received a new license, but when I try to activate it, I am receiving the following error message: 
    Importing CmActLicense failed: The CmActLicense was already activated on this computer. It can be activated only once, Error 262. 


    I am using these instructions to activate license: 
    After I import the new license file and click 'Commit', I receive the error message. 

    CA Agile Requirements Designer (ARD)- Agile Designer

    This error message means that you already activated this license either on this computer or another. 


    If you are trying to apply the same license key as a colleague, and the license is not a concurrent license type, then you may receive this error message.


    You may receive this error if you saw a 'License almost expired' message when launching ARD, then tried to preventatively apply a new license. In that case, ARD is still reading your old license because it is not yet expired and thinks the new license you are trying to apply is a duplicate. 


    To resolve this issue, you will need to first delete the old license, re-import your license container, and then apply the new license again. 



    1. This document will explain how to delete existing licenses: 


    2. This document will explain how to import your license container again: 


    3. This document will explain how to apply an offline license:
    (Scroll down to the 'Apply the offline license through CodeMeter' section) 

    Additional Information:

    If you experience any further licensing issues, please open a support case by going to or