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Issue:
While using Agile Designer, I am receiving the following error message: Runtime Exception- AgileDesigner has encountered a fatal error: Segment violation.
After I try to save my work, the application crashes.
Cause:
A segment violation error message typically indicates a critical error that needs development work to be fixed. The error message of 'Runtime exception' and 'Segment violation' are generic and on their own do not point to a specific issue.
Resolution:
Unfortunately there is not a default or common resolution to this error message since it typically indicates a problem with the ARD code versus user or configuration error. We recommend opening a support case so that we can troubleshoot the issue with you further.
In order to figure out the cause of this instance of the error message or crash, we require the following information:
- The exact version of ARD you are using. For example, ARD 2.3.000.13.
- Steps to reproduce the issue (if able) or steps you were taking at the time of the error message. Screenshots are always appreciated.
- Screenshot or text copy of the error message.
- The VTF (flow/test case) being used at the time of the error/crash.
- The AgileDesigner.log file from C:\%AppData%\Roaming\Grid-Tools\logs
- Only ARD 2.2 and above will have logging for crashes and segment violation errors.
Please open a support case by going to https://support.ca.com/irj/portal/anonymous/newhome or by calling customer care at http://www3.ca.com/us/support/customer-assistance.aspx and provide the requested information above.