This document can also be viewed at https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1965062.html
When I choose the ‘Text’ option and type on the canvas, whatever font I had previously selected, like ‘Brittanic Bold’, will automatically return to the default of ‘MS Shell Dlg 2’ once I start typing. When you first choose a new font and font size, then enter text, it will always return to the default font and size once you start typing. If I type, then highlight the text to edit it, there is no issue.
Expected result: The text that appears will be in the Brittanic Bold or selected font type. Actual result: The text will automatically return to the default of ‘MS Shell Dlg 2’ once I start typing.
This was a known defect in ARD 2.2. It has been fixed in the ARD 2.3 GA release.
If you are still using ARD 2.2, here is a workaround for this issue:
If you are using ARD 2.3, you should no longer experience this issue.
If you experience any issues, please open a support case by going to https://support.ca.com/irj/portal/newhome or calling CA Customer Care at one of these numbers http://www.ca.com/us/company/contact-us.html.