My hub probe open like raw configure

[Miller Echagarreta]

Hi everyone.

In my primary hub with IM installed, my hub probe open like raw configure and not as GUI, for to see for example the queue of my subscribers.

Why happen this? I restarted the primary hub but not resolve my issue.

What can I do?

[Gene Howard]

check IM bottom left corner. If you logged into the primary hub?
IM by default will log into the last hub you were logged into. If this was a secondary hub this would explain the issue.

The other problem might be that the distsrv probe is deactivated. This is usually not the case.
Also make sure the archive has the hub probe in it.

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Gene Howard
Principal Support Engineer
Broadcom
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[Miller Echagarreta]

Hi @Gene Howard My distsrv it's working, I tryed restart the distsrv probe but not fix my issue

What other thing can I check?

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[Garin Walsh]

You get raw configure opening when IM is unable to load the correct version of the configuration. You've blacked out too much of your picture to be able to tell but make sure that the version of hub you are trying to configure has a package of the same version in the archive. You also need to make sure that the system you are running IM on is able to connect to the distsrv probe on the hub that is configured at the archive for IM in options.

[Gene Howard]

You might try checking the infrastructure manager logs for errors
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=105718

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Gene Howard
Principal Support Engineer
Broadcom
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[Gregg Stillwell]

Is the primary hub Windows? If so make sure it works on IM run on the windows bow. I have seen this issue when IM machine has UDP(I think I narrowed it down to UDP restrictions) on the 48000 range. ANyway try directy from hub then work your way out. After you verify previous possible solutions.

[Miller Echagarreta]

Hi thanks to all for your suggestion but all prerequisite on my UIM is fine. In fact IM it was working fine, I don't know what happen.

@Gene Howard I tested your suggestion and enable log level 5 for IM, and this is the line from logs nimbus_manager.log, but I can't see which is the problem ------->

Feb 27 10:18:13:943 [20260] Infrastructure Manager: get_info[1][1] robotname=PrimaryHub robotip=192.168.1.60 hubname=PrimaryHub_hub hubip=192.168.1.60 domain=PrimaryHub_domain origin=PrimaryHub_hub source=PrimaryHub robot_device_id=D329B4878638E7A974185F95B74CB8400 robot_mode=0 hubrobotname=PrimaryHub log_level=0 log_
Feb 27 10:18:13:956 [20260] Infrastructure Manager: probe_config_get[1] name=hub robot=PrimaryHub[1] /hub=PDS(862) /hub/plugins=PDS(0) /hub/plugins/plugin_metric=PDS(184) /ldap=PDS(0) /ldap/server=PDS(357) /ldap/templates=PDS(0) /ldap/templates/Active Directory=PDS(871) /ldap/templates/eDirectory=PDS(717) /ldap
Feb 27 10:18:19:476 [20260] Infrastructure Manager: get_info[1] show_all=1[1] script_license=1 nis_bridge=1 transaction_details=1 log_level=5 terminate=0 shutdown=0 last_event=1582816697 service_start=1582815834 paused=no ready=1 alarm_count=439 oldest_alarm=1582738715 newest_alarm=1582816692 level_clear=0 lev

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[Miller Echagarreta]

Hi @Gene Howard how are you?

I tested your suggestion and enable log level 5 for IM, and this is the line from logs nimbus_manager.log, but I can't see which is the problem ------->

Feb 27 10:18:13:943 [20260] Infrastructure Manager: get_info[1][1] robotname=PrimaryHub robotip=192.168.1.60 hubname=PrimaryHub_hub hubip=192.168.1.60 domain=PrimaryHub_domain origin=PrimaryHub_hub source=PrimaryHub robot_device_id=D329B4878638E7A974185F95B74CB8400 robot_mode=0 hubrobotname=PrimaryHub log_level=0 log_
Feb 27 10:18:13:956 [20260] Infrastructure Manager: probe_config_get[1] name=hub robot=PrimaryHub[1] /hub=PDS(862) /hub/plugins=PDS(0) /hub/plugins/plugin_metric=PDS(184) /ldap=PDS(0) /ldap/server=PDS(357) /ldap/templates=PDS(0) /ldap/templates/Active Directory=PDS(871) /ldap/templates/eDirectory=PDS(717) /ldap
Feb 27 10:18:19:476 [20260] Infrastructure Manager: get_info[1] show_all=1[1] script_license=1 nis_bridge=1 transaction_details=1 log_level=5 terminate=0 shutdown=0 last_event=1582816697 service_start=1582815834 paused=no ready=1 alarm_count=439 oldest_alarm=1582738715 newest_alarm=1582816692 level_clear=0 lev

[Gene Howard]

Hi,

I am doing well thanks for asking.
There are no errors or failures here. This all looks normal.
can you attach the entire log?

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Gene Howard
Principal Support Engineer
Broadcom
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[Gene Howard]

You may also want to set your distsrv loglevel to 5 and logsize to 35000 and restart it and check if for errors dealing with the hub.

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Gene Howard
Principal Support Engineer
Broadcom
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[Gene Howard]

HI,
I am replying her so other might find a solution later.
From the distsrv logs we can see the following error:

This is your problem

Line 6617: Mar  3 10:10:25:670 [36904] distsrv: configurator_get_start: Unable to find GUI/conf_hub.exe in E:\Program Files (x86)\Nimsoft/archive/ReleaseID-4093.zip -   error:  invalid compressed data to inflate E:\Program Files (x86)\Nimsoft/archive/temp/GUI/conf_hub.exe

               Line 6617: Mar  3 10:10:25:670 [36904] distsrv: configurator_get_start: Unable to find GUI/conf_hub.exe in E:\Program Files (x86)\Nimsoft/archive/ReleaseID-4093.zip -   error:  invalid compressed data to inflate E:\Program Files (x86)\Nimsoft/archive/temp/GUI/conf_hub.exe

              

 so I would suggest you delete the hub package(s) from the archive in IM.
Then deactivate the distsrv probe.
go to the archive directory and remove any package called hub.zip and the one called ReleaseID-4093.zip

Activate the distsrv probe.
then download and import the hub probe to the archive again.

below are some different versions:
http://support.nimsoft.com/Files/Archive/00001/hub-7.97.zip
http://support.nimsoft.com/Files/Archive/00001/hub-7_93.zip
http://support.nimsoft.com/Files/Archive/00001/hub_9.20HF1.zip


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Gene Howard
Principal Support Engineer
Broadcom
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[Miller Echagarreta]

Thanks Gene, you recommendation solved the issue