DX Infrastructure Manager

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robot not starting after windows patching

  • 1.  robot not starting after windows patching

    Posted 07-21-2021 11:09 PM
    Hi all,

    Just curious if anyone has noticed more "Robot x is inactive" alarms over the past few weeks? As our fleet is being patched and rebooted, the nimsoft service is occasionally failing to start:


    If we manually set the service to restart after first/second failure in the services recovery tab - it seems to be ok, but I worry that any subsequent robot updates will remove those settings.

    Cheers!


  • 2.  RE: robot not starting after windows patching

    Broadcom Employee
    Posted 07-22-2021 01:44 PM
    All of mine were updated, restarted, and robot came up fine.

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    Support Engineer
    Broadcom
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  • 3.  RE: robot not starting after windows patching

    Broadcom Employee
    Posted 07-22-2021 02:19 PM
    You still may want to research what the root cause is. Most likely your patch cause a possible pre-req service to delay or not start. Maybe one in your list, which should be fixable. Here is a doc I have used to delay the Niimsoft Service Start which will probably also fix your issue.

    https://knowledge.broadcom.com/external/article?articleId=97304


  • 4.  RE: robot not starting after windows patching

    Posted 07-23-2021 01:48 AM
    For windows servers we have a policy to use "start delayed", especially on heavy servers (eg SQL, Sharepoint), which usually resolves start problems, if their is not an underlying cause.

    sc config nimbuswatcherservice start= delayed-auto

    And you are good to go

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    Knows a little about UIM/DXim, AE, Automic
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