Looks like you are having an Issue with EMS on your primnary
from the error
An unknown error has occurred.
Refreshing your browser may resolve the issue.
Details:
com.firehunter.ump.exceptions.DataFactoryException : null
Stack Trace:
java.lang.NullPointerException
at com.firehunter.usm.AlarmUtils.cleanAnnotations(AlarmUtils.java:183)
at com.firehunter.usm.AlarmUtils.getAlarmsFromDb(AlarmUtils.java:301)
at com.firehunter.usm.AlarmUtils.getAlarms(AlarmUtils.java:83)
at com.firehunter.usm.DataFactory.getAlarms(DataFactory.java:975)
at com.firehunter.usm.DataFactory.
getAlarms(DataFactory.java:968)
try deactivating and activating ems and nas on the primary hub and then see if USM works.
For the wasp work folder login to your UMP robot.
Go to <nimsoft>\probes\services\wasp\work and rename the folder after deactivatng wasp
the go to c:\womdows\temp on the same machine and delete everything.
then restart wasp.
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Gene Howard
Principal Support Engineer
Broadcom
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Original Message:
Sent: 05-27-2020 11:21 AM
From: Shai Pasandi
Subject: UMP Issues
Hi Howard
OS - windows server 2016
UIM/UMP - 8.51
The entire message attached
the wasp\work folder - what do you mean? where can i find it?
Thank you
Original Message:
Sent: 05-27-2020 10:55 AM
From: Gene HOWARD
Subject: UMP Issues
What version of UIM/UMP are you using?
What is the OS type and version?
we would need the entire error message details to help further.
The icons usually can be fixed by disabling the wasp probe and renaming the wasp\work folder and clearing the c:\windows\temp or /tmp directories and then starting the wasp probe again.
------------------------------
Gene Howard
Principal Support Engineer
Broadcom
Original Message:
Sent: 05-27-2020 10:47 AM
From: Shai Pasandi
Subject: UMP Issues
Hi All,
I have a weird issue with my UMP.
Im missing configuration icons in my administrator profile, no meter what i did they are not coming back. i marked the places in the attached file.
Also in the attached file you can see that im getting an error message when im clicking on the HOME button..
Your professional help please!
Thanks Shai