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UMP Issues

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  • 1.  UMP Issues

    Posted 05-27-2020 10:48 AM
      |   view attached
    Hi All,

    I have a weird issue with my UMP.

    Im missing configuration icons in my administrator profile, no meter what i did they are not coming back. i marked the places in the attached file.

    Also in the attached file you can see that im getting an error message when im clicking on the HOME button..

    Your professional help please!

    Thanks  Shai

  • 2.  RE: UMP Issues

    Posted 05-27-2020 10:56 AM
    What version of UIM/UMP are you using?
    What is the OS type and version?
    we would need the entire error message details to help further.
    The icons usually can be fixed by disabling the wasp probe and renaming the wasp\work folder and clearing the c:\windows\temp or /tmp directories and then starting the wasp probe again.

    Gene Howard
    Principal Support Engineer

  • 3.  RE: UMP Issues

    Posted 05-27-2020 11:22 AM
      |   view attached
    Hi Howard

    OS - windows server 2016
    UIM/UMP - 8.51
    The entire message attached

    the wasp\work folder - what do you mean? where can i find it?

    Thank you


    UMP Error Message.txt   4K 1 version

  • 4.  RE: UMP Issues

    Posted 05-27-2020 11:28 AM
    Howard I did as you said and everything worked out including the error message!

    Thank you so much!

  • 5.  RE: UMP Issues
    Best Answer

    Posted 05-27-2020 11:31 AM
    Looks like you are having an Issue with EMS on your primnary
    from the error
    An unknown error has occurred.
    Refreshing your browser may resolve the issue.

    com.firehunter.ump.exceptions.DataFactoryException : null

    Stack Trace:
    at com.firehunter.usm.AlarmUtils.cleanAnnotations(AlarmUtils.java:183)
    at com.firehunter.usm.AlarmUtils.getAlarmsFromDb(AlarmUtils.java:301)
    at com.firehunter.usm.AlarmUtils.getAlarms(AlarmUtils.java:83)
    at com.firehunter.usm.DataFactory.getAlarms(DataFactory.java:975)
    at com.firehunter.usm.DataFactory.getAlarms(DataFactory.java:968)

    try deactivating and activating ems and nas on the primary hub and then see if USM works.

    For the wasp work folder login to your UMP robot.
    Go to <nimsoft>\probes\services\wasp\work and rename the folder after deactivatng wasp
    the go to c:\womdows\temp on the same machine and delete everything.

    then restart wasp.

    Gene Howard
    Principal Support Engineer