Missing QoS in OC for certain metrics.

[Sam Green]

Has anyone else got some QoS metrics not appearing in the OC?

I can see the missing QoS been pumped out the probe from Dr Nimbus, but there are no results when browsing the device in the OC...

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CA - UIM administrator
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[Luc Christiaens]

Are your missing qos metrics custom qos metrics?
I had that problem with custom qos metrics due to missing CM_CONFIGURATION_ITEM_DEFINITION and CM_CONFIGURATION_ITEM_METRIC_DEFINITION entries for my custom ci_types.

[Sam Green]

Hi Luc,

I was hoping you'd see my post, I remember you mentioning something a while back about missing QoS.

The QoS I'm missing isn't custom though, it's a metric from an AS400 Server.  It's strange though, I'm getting some metrics but not others (from the same probe!).

I've checked the DB and the entries are there, just not showing in OC.  I was tempted to delete the device from OC and let discovery server find it again, but I think I'll ask support first...

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CA - UIM administrator
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[David Michel]

Same probe, some metrics show up some don't. 
Check out SLM > 3 bars > export qos data, just to see if the metrics show up there. 
troubleshooting will need a support case. 
setup drnimbus again with checkbox for showing the header info selected, deactivate activate the probe.
capture the qos_definition message for this problem qos metric
then it becomes a journey tracking the IDs through the db for the break point
at least that's where my mind leads me

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Support Engineer
Broadcom
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[Sam Green]

Thanks David,

The drop down menu doesn't return anything at all..



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CA - UIM administrator
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[David Michel]

In my lab there is sometimes a delay of 30 seconds or so but Object list has always populated. 
This query can be used to check for data, think it is from Luc. 
SELECT
def.source,
def.probe,
cb.met_description,
def.target,
def.qos,
snap.samplevalue,
snap.sampletime,
def.r_table,
def.table_id
FROM S_QOS_DATA AS def
join cm_configuration_item_metric cm on cm.ci_metric_id=def.ci_metric_id
join cm_configuration_item_metric_definition cb on cm.ci_metric_type=cb.met_type
JOIN S_QOS_SNAPSHOT AS snap ON snap.table_id = def.table_id
WHERE snap.[sampletime] > dateadd(hour, -1, getdate())
AND source like '%xxxx%'
order by def.qos asc

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Support Engineer
Broadcom
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[Sam Green]

Thanks David,

I clicked it and waited a good 5 minutes but still nothing.  I used the SQL editor to see the missing metrics and they are there, but just don't show up in the "Metrics" view.

Interestingly, I noticed that when I search for a device for an overview, that is also empty.  Before the upgrade it showed me all available metrics of the device.

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CA - UIM administrator
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[Luc Christiaens]

If you try this query:
--
select qos, source, target, probe, ci_metric_id
from s_qos_data
where ci_metric_id is NULL
--
Are your missing as400 qos metrics appearing in the result?

[FerranE]

​I have same problem, can't see metrics on 20.3.3 for disk latency, etc,etc and other qos of cdm; Only I can see basic metrics,  cpu, memory, disk.

the support told us:

Please be informed that this is a known issue, after investigation i found that there was a defect that was already created. Your case has been linked to the defect DE498683

Regards

[Sam Green]

Thanks Ferran, have they provided any eta on providing the fix?

Thanks,

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CA - UIM administrator
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