MCS templates are Grayed out

[Rubens Massini]

Hi all,

UIM 9.0.2 in Oracle I´m not able to make any change on the MCS template by the interface, is gray out

This customer has two environment and both are the same. I create a lab 9.0.2 with Oracle database same as my customer and also the same issue.

I was thinking about permission but I can create and detele the template but not able to edit.

I did use the restfull interface and able to make changes on the xml, this mean is no permission on the OS siden.

I already applied the MCS 9.0.2 HF 6 same issue.

Raw configure on the mcs has the entry for the automated_deploy_engine.

I already delete the entire probe redeploy again same issue.

Any other advice on this Grayout MCS problem.

I already saw this article
https://knowledge.broadcom.com/external/article/129798/templates-are-not-available-under-the-mo.html

I already did the call back for the base_acls.cfg

Thank you

Rubens Massini

[Gene Howard]

scroll down to the bottom of the profile screen what does the status say?
have you tested this as administrator?


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Gene Howard
Principal Support Engineer
Broadcom
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[Rubens Massini]

Hi Gene,

Long time I don´t talk to you.

Yes I tryed with administrator, also create two more user with administrator and super user also same problem.

On the probe probe administrator I also set the mon_config to super * and same issue.
Also I removed the mon_config_ from the probe admnistratror and also create again same issue.

It is deploy but not able to edit.

Thank you

Rubens.

[Gene Howard]

have you downloaded the latest MCS templates and oracle probe and activated the latest template?
http://support.nimsoft.com/Files/Archive/00036/oracle-5.45.zip
http://support.nimsoft.com/Files/Archive/00480/oracle_mcs_templates-5.41-auto-migrate.zip
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=125640

also check out the following

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=135849

------------------------------
Gene Howard
Principal Support Engineer
Broadcom
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[Rubens Massini]

Hi Gene I just cannot opened the article 125640, besides that I check and redeploy the oracle mcs and same issue. Don´t matter the probe even CDM is like that, Grayed out. Do you know if 100% secondary hubs must have the ADE? Customer has 26 hubs but just 17 has ADE

Thank you

Rubens.

[Gregg Stillwell]

Did you create Default Disks in the same USM group/device location you are currently looking at? This is a cdm template, maybe try deploying setup cdm . verify your using enhanced or not enhanced and keep constant. Verify version of cdm. Just some ideas. have same instance when try to modify mcs that was created in a different USM group with different account.

[Rubens Massini]

Hi Gregg regards the default disks I create on the same group and different group even a unique device, always is grayted out. I already redeploy cdm templates, the last two version same issue. even others probes, I also tried CDM and with enhanced and same issue. But the environment is HUGE 9.000 robots and not able to have the same cdm probe to all since sone ones are old robots.

Not sure what can be yet.

Thank you

Rubens.

[Gene Howard]

sorry about the post about the oracle probe and mcs.
I miss read the problem and thought it was for the oracle probe not CDM.
can you double check your ACL in thehub\security.cfg
Below is my working one for super user.

<Superuser>
SLM Admin = 1
permission = super
Service Desk = 1
Discovery = 1
Dashboard Publish = 1
Custom Reports = 1
Alarm Summary = 1
Portal Administration = 1
Probe Security = 1
NFA View Protocols = 1
Dynamic Views Dashboards = 1
Accept = 1
Dynamic Views States = 1
Extended Security = 1
Unassign = 1
USM Edit Monitoring Templates = 1
Discovery Pie = 1
Unified Reports = 1
SLO Access = 1
Dashboard Design = 1
USM Geo View Modification = 1
Discovery Management = 1
Custom Dashboards = 1
QoS Access = 1
Edit Maintenance Mode Devices = 1
Probe Template Management = 1
Account Administration = 1
Maintenance Mode = 1
NetFlow Configuration = 1
User Monitoring = 1
Invisible Alarms = 1
Automation - View Items = 1
NFA Manage Reports = 1
Operator Console Basic = 1
List Designer = 1
Reassign = 1
Edit URL Actions = 1
USM Edit Monitoring Station Groups = 1
Automation - Manage workflows = 1
Manage ACL = 1
License Management = 1
Report Designer = 1
Dynamic Views = 1
Alarm History = 1
Policy Basic = 1
Automation - Change configuration items = 1
Execution Level 1 = 1
Web Publish = 1
Edit Maintenance Mode Schedules = 1
Policy Management = 1
USM Modify Individual Monitors for Computer Systems = 1
Cloud UE Monitor = 1
Execution Level 2 = 1
Automation - Create and Modify workflows = 1
Execution Level 3 = 1
User Administration = 1
Modify Profiles = 1
Acknowledge = 1
Automation - Manage Workflows = 1
Distribution = 1
USM Group Modification = 1
Launch URL Actions = 1
NFA View Hosts = 1
USM Basic = 1
USM Self Service Monitoring = 1
Dynamic Views Reports = 1
USM Modify Shared Alarm Filters = 1
USM Monitoring Configuration Service = 1
USM Automatic Robot Installation = 1
Dashboard Upload = 1
Program Options = 1
Automation - Create and Modify Workflows = 1
Dashboard Designer = 1
Default Customization = 1
SLM View = 1
Basic Management = 1
Alarm Management = 1
Web Service = 1
User Customization = 1
Dashboard Download = 1
Manage Profiles = 1
NFA Run Reports = 1
Report Scheduler = 1
List Viewer = 1
Change Password = 1
Management Tools = 1
Assign = 1
Probe Basic = 1
NetFlow = 1
Archive Management = 1
Alarm Details = 1
Probe Template Basic = 1
Restrict View To User Assets = 1
Probe Configuration = 1
NFA View Conversations = 1
NFA View ToS = 1
</Superuser>

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Gene Howard
Principal Support Engineer
Broadcom
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[Rubens Massini]

I Gene I used the notepad++ to compare with customer superuser and it is the same.

Here what customer has

<Superuser>
SLM Admin = 1
permission = super
Service Desk = 1
Discovery = 1
Dashboard Publish = 1
Custom Reports = 1
Alarm Summary = 1
Portal Administration = 1
Probe Security = 1
NFA View Protocols = 1
Dynamic Views Dashboards = 1
Accept = 1
Dynamic Views States = 1
Extended Security = 1
Unassign = 1
USM Edit Monitoring Templates = 1
Discovery Pie = 1
Unified Reports = 1
SLO Access = 1
Dashboard Design = 1
USM Geo View Modification = 1
Discovery Management = 1
Custom Dashboards = 1
QoS Access = 1
Edit Maintenance Mode Devices = 1
Probe Template Management = 1
Account Administration = 1
Maintenance Mode = 1
NetFlow Configuration = 1
User Monitoring = 1
Invisible Alarms = 1
Automation - View Items = 1
NFA Manage Reports = 1
Operator Console Basic = 1
List Designer = 1
Reassign = 1
Edit URL Actions = 1
USM Edit Monitoring Station Groups = 1
Automation - Manage workflows = 1
Manage ACL = 1
License Management = 1
Report Designer = 1
Dynamic Views = 1
Alarm History = 1
Policy Basic = 1
Automation - Change configuration items = 1
Execution Level 1 = 1
Web Publish = 1
Edit Maintenance Mode Schedules = 1
Policy Management = 1
USM Modify Individual Monitors for Computer Systems = 1
Cloud UE Monitor = 1
Execution Level 2 = 1
Automation - Create and Modify workflows = 1
Execution Level 3 = 1
User Administration = 1
Modify Profiles = 1
Acknowledge = 1
Automation - Manage Workflows = 1
Distribution = 1
USM Group Modification = 1
Launch URL Actions = 1
NFA View Hosts = 1
USM Basic = 1
USM Self Service Monitoring = 1
Dynamic Views Reports = 1
USM Modify Shared Alarm Filters = 1
USM Monitoring Configuration Service = 1
USM Automatic Robot Installation = 1
Dashboard Upload = 1
Program Options = 1
Automation - Create and Modify Workflows = 1
Dashboard Designer = 1
Default Customization = 1
SLM View = 1
Basic Management = 1
Alarm Management = 1
Web Service = 1
User Customization = 1
Dashboard Download = 1
Manage Profiles = 1
NFA Run Reports = 1
Report Scheduler = 1
List Viewer = 1
Change Password = 1
Management Tools = 1
Assign = 1
Probe Basic = 1
NetFlow = 1
Archive Management = 1
Alarm Details = 1
Probe Template Basic = 1
Restrict View To User Assets = 1
Probe Configuration = 1
NFA View Conversations = 1
NFA View ToS = 1
</Superuser>

[Gregg Stillwell]

I assumed there is no "lock" icon next to these and your tries deleting and such. Does it work from another workstation (cache issues?)? MCS probe logs?

[Rubens Massini]

Gregg if I try to create a new template he allow me just to click create but not able to change anything else. the edit on the template looks like locked, if has a garbage can I can click and delete, but even on the creation I cannot even see the drop down for the logs level. 

We already tried with many users and many workstation and same issue.

Regards caches we already clean open as private and same issue.

What i will do now is deactivated the wasp on portal, delete the work directory from wasp and will reactivate the wasp probe, no more ideas.

I just clicked the + sign

If you click logmon probe + sign you can see the only button is available is create even the mode CAT is grayed out. I never saw this behavior before.

But If I use the Restfull interface and can make changes, get the xml, make changes on the notepad ++ and make the changes, and execute the put on the restfull mcsws interface and works fine.

This is the only way I can make changes on the profile by using the CA MCSWS Restfull interface.

Thank you

Rubens.

[Christopher Pearson]

I see that you applied mon_config_service-9.0.2-HF6.zip, while it is not listed as a requirement I would recommend that you apply UMP902_HF2 and then reapply the mcs hot fix, if you have not done this.

[Rubens Massini]

Hi Christopher,

Thank you for the reply.

I was able to find the issue and reproduce on my lab.

If you apply the UMP 9.0.2 HF1 this hot fix is making the MCS to gray out, below are the print screen from my lab after apply the HF1

Customer is using Oracle DB and also I create a Oracle lab too.

I applied the UMP 9.0.2 HF2 on my Oracle lab and the MCS now is working fine.

@broadcom support team can any one ask for update on the release notes that the HF2 fixed a issue with MCS gray out.

Thank you all for the help on this.

Rubens Massini

​

[Gene Howard]

I do not think DEV will change the Release notes for HF2.
I did create a new KB article for this
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=191307

@Rubens Massini that you very much for finding and posting the solution to this issue!​

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Gene Howard
Principal Support Engineer
Broadcom
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[Rubens Massini]

Thank you Gene for help on this case like always and also thank you for create this KB.

Rubens.