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RHEL 8 support

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  • 1.  RHEL 8 support

    Posted 05-18-2020 10:36 AM
    Hi team

    I wanted to add RHEL8 OS server into monitoring but since there is no agent available for this OS i tried RSP probe but it is giving error

    Exact match not found. Searching for base OS commands

    is RSP probe also OS based if yes is there a way to add these server into monitoring

    UIM version i am using os 8.51

    regards
    Nijin 



  • 2.  RE: RHEL 8 support

    Posted 05-18-2020 10:52 AM
    Hi,
    I was just gonna post a question regarding this as well, but for the ppc64le architecture. Since IBM's purchase of Red hat we have customers wanting to run RHEL 8 on the Power plattform. And it would be great to be able to install the robot software.

    /Kenneth


  • 3.  RE: RHEL 8 support

    Posted 05-18-2020 10:54 AM
    A robot to run on that will require a new certification from the dev team.
    Make sure to open an ER request on the idea wall for that.

    ------------------------------
    Gene Howard
    Principal Support Engineer
    Broadcom
    ------------------------------



  • 4.  RE: RHEL 8 support

    Posted 05-18-2020 10:53 AM
    Please see the below KB
    https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=74036

    ------------------------------
    Gene Howard
    Principal Support Engineer
    Broadcom
    ------------------------------



  • 5.  RE: RHEL 8 support

    Posted 05-18-2020 11:45 AM
    Hi Gene

    thanks it worked

    just one query though does support not not know that rsp can support the new and old OS because i opened a case for the same and was told that there is a generic support for all the probe so if the os is not supported by robot then it will not be supported by any probe

    regards
    nijin


  • 6.  RE: RHEL 8 support

    Posted 05-18-2020 11:58 AM
    So the RSP probe is a little different the most probes.
    It is NOT supported on anything other than what is tested on.
    It has the ability to make SOME changes like this one but is not fully supported until it is tested and certified by DEV and QA.
    So officially it is not supported on systems that do not have robot support.

    Is there a chance that it will work with older OS's and new OS's, Sure, but if for some reason on a none supported system dev will not get involved until that OS has been certified.

    ------------------------------
    Gene Howard
    Principal Support Engineer
    Broadcom
    ------------------------------



  • 7.  RE: RHEL 8 support

    Posted 05-18-2020 12:38 PM
      |   view attached
    Gene

    i have added quite a few old version OS like solaris8 and solaris9 and it is working properly but now i tried adding one solaris9 server not able to add this server

    i have added logs while trying to access via admin and also via sudo access please have a look

    regards
    nijin

    Attachment(s)



  • 8.  RE: RHEL 8 support

    Posted 05-18-2020 01:24 PM
    you can see some of the errors.
    Not sure if this is loglevel 5 or not

    ithout sudo

    May 18 18:22:02:200 [6744] rsp: thrDiscoverHost: Called with hostname=195.54.122.84
    May 18 18:22:02:200 [6744] rsp: thrDiscoverHost: Hostname resolved to pem.bredband.com
    May 18 18:22:02:200 [6744] rsp: thrDiscoverHost: Detecting the IP address for the specified host
    May 18 18:22:07:041 [7176] rsp: insert_into_database: Time taken bteween transaction start and Job queue pop finished=0,0.000000
    May 18 18:22:07:041 [7176] rsp: COMMIT TRANSACTION return code is 0
    May 18 18:22:07:041 [7176] rsp: insert_into_database:Time taken to commit =0.000000
    May 18 18:22:07:041 [7176] rsp: insert_into_database:Time taken to complete commit from transaction begin =1.000000
    May 18 18:22:07:204 [6744] rsp: thrDiscoverHost: Discovering OS
    May 18 18:22:07:474 [6744] rsp: run_command_Others: Received an error - 1. Raising Alarm
    May 18 18:22:07:474 [6744] rsp: run_data_gathering: Failed to execute command /bin/hostname
    May 18 18:22:07:474 [6744] rsp: discover_Host: Called for host pem.bredband.com and OS SOLARIS_9
    May 18 18:22:07:474 [6744] rsp: thrDiscoverHost: Discovering CPUs
    May 18 18:22:07:474 [6744] rsp: find_lua_details: Exact match not found. Searching for base OS commands
    May 18 18:22:07:476 [6744] rsp: run_command_Others: Received an error - 1. Raising Alarm
    May 18 18:22:07:476 [6744] rsp: run_data_gathering: Failed to execute command /usr/bin/mpstat 1 2
    May 18 18:22:07:476 [6744] rsp: discover_cpu: (pem.bredband.com) ERROR no output from data collection command /usr/bin/mpstat 1 2
    May 18 18:22:07:476 [6744] rsp: discover_cpu: Performing cleanup for the discover_cpu command
    May 18 18:22:07:476 [6744] rsp: CPU cannot be discovered for host 'pem.bredband.com'

    are you testing as root?
    that is always the first way to test.
    the next is to SSH into the systems and run the command manually.

    ------------------------------
    Gene Howard
    Principal Support Engineer
    Broadcom
    ------------------------------



  • 9.  RE: RHEL 8 support

    Posted 05-18-2020 01:40 PM
    Gene
    I will paste log level 5 output

    i have pasted output in the doc with both sudo and non sudo access, while using sudo access no error is coming in the logs

    Maybe i will increase the command execution time and then paste the output

    Do you mean i login using the same access into the server and try runnig the commands occuring in the logs?

    regards
    Nijin


  • 10.  RE: RHEL 8 support

    Posted 05-18-2020 02:39 PM
    yes login and try the commands directly on the target

    ------------------------------
    Gene Howard
    Principal Support Engineer
    Broadcom
    ------------------------------



  • 11.  RE: RHEL 8 support

    Posted 05-19-2020 02:56 PM
      |   view attached
    attaching loglevel5 data

    Attachment(s)

    log
    rsp.log   7.87MB 1 version


  • 12.  RE: RHEL 8 support

    Posted 05-19-2020 03:01 PM
    I do not see any errors or failures.
    What time as the test done?

    ------------------------------
    Gene Howard
    Principal Support Engineer
    Broadcom
    ------------------------------



  • 13.  RE: RHEL 8 support
    Best Answer

    Posted 05-26-2020 08:17 AM
    Just you to know that Robot 9.30 already support RedHat 8.x

    You need to have UIM 9.20 or 20.1(recommended) to install the Robot into the Redhat 8.x

    This version will be automatically available in your ARCHIVE when you have this UIM versions.


    ------------------------------
    Technical Support Engineer
    Broadcom
    ------------------------------