DX Infrastructure Manager

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Now the license shows Perpetual, how about the support?

  • 1.  Now the license shows Perpetual, how about the support?

    Posted 15 days ago
    Now the license of UIM is showing Perpetual. But How about the support?  How could I know when my support will expired or it will not expire either.  Please advise.

    Thanks,


  • 2.  RE: Now the license shows Perpetual, how about the support?

    Broadcom Employee
    Posted 15 days ago
    That is a draw back of the new license. You'll have to check with your sales rep. Unless someone knows a different way to check without a license files now.


  • 3.  RE: Now the license shows Perpetual, how about the support?

    Posted 14 days ago
    but if it means the system will not expired. The date in the license only means the support?


  • 4.  RE: Now the license shows Perpetual, how about the support?

    Broadcom Employee
    Posted 11 days ago
    Licensing was removed from UIM, and perpetual licenses were provided for those using older versions. This has nothing to do with getting support, and the ability to get support is based on two things: 1 is there an active support contract  2 is the version still supported.

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    Support Engineer
    Broadcom
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  • 5.  RE: Now the license shows Perpetual, how about the support?

    Posted 11 days ago
    we are using 20.1.  is it a old system?  or because of the IM version?


  • 6.  RE: Now the license shows Perpetual, how about the support?

    Broadcom Employee
    Posted 11 days ago
    20.1 has licensing disabled and is supported until Sep. of 2021.
    So the remaining criteria is the support maintenance contract.
    As Gregg mentioned that can be checked with your account manager.

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    Support Engineer
    Broadcom
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