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Unable to reset out queue

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  • 1.  Unable to reset out queue

    Posted 01-17-2020 05:55 AM

    Hello,

    There is an alert "Unable to reset out queue" which is triggering in a frequent time from a system. What will be the issue??

    Any suggestions?


    Thank you



  • 2.  RE: Unable to reset out queue
    Best Answer

    Posted 01-17-2020 07:28 AM
    Could you please share the alarm details in a Screenshoot.
    If comes from Spooler, we have this document:
    https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=92998

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    Technical Support Engineer
    Broadcom
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  • 3.  RE: Unable to reset out queue

    Posted 01-17-2020 08:51 AM
    PFA. Yes the alarm is from spooler.




  • 4.  RE: Unable to reset out queue

    Posted 01-20-2020 09:20 AM
    HI @Abilash Appas Did the KB article help you?
    If not try setting the controller and spooler loglevel to 5 with logsize 25000 and see if you can provide a little more details


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    Gene Howard
    Principal Support Engineer
    Broadcom
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