DX Unified Infrastructure Management

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  • 1.  sdgtw - Group Assignment Based on Alarm , Host Name

    Posted Jul 01, 2019 09:55 AM
    Dear All,

    We have CA UIM 8.51 and sdgtw 2.1.. We have cloned CA Service Desk profile, for auto assignment of ticket to groups based on alarm message and host name, but all the tickets are assigned to group where default service desk profile was mapped. 


  • 2.  RE: sdgtw - Group Assignment Based on Alarm , Host Name

    Posted Jul 08, 2019 03:47 PM
    What rule are you using with your clone?

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    IT Administrator
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