All Portlets show blank

[Manish Arora]

Hi All

Facing issues where all the portlets  in UIM 9.2.0 are showing blank, tried redeploying UMP, UMP_USM and other packages.

Redeployed WASP also ,post deleting work folder, did not helped.

Any suggestions how to resolve this.

Thanks
manish

[Gene Howard]

Rename the wasp\work folder and the wasp\webapps\root folder

Check loglevel  3 wasp and portal logs

------------------------------
Gene Howard
Principal Support Engineer
Broadcom
------------------------------

[Alex Yasuda]

Manish,

Do you still have problem?
Did you tried after Gene's update, recreate the portlets and do a browser cache clean?

In paralell regarding USM home page we have this document:
https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=34295

------------------------------
Technical Support Engineer
Broadcom
------------------------------

[Manish Arora]

Hi Alex

I tried what Gene mentioned, it did not helped.

Not able to open the link your shared, can you upload the PDF.

[Manish Arora]

Attaching log files, please suggest for any help.

Attachment(s)

portal.log   3.33 MB 1 version

wasp.log   414 KB 1 version

[Alex Yasuda]

I would recommend you to open a Support Ticket for further troubleshooting steps.


------------------------------
Technical Support Engineer
Broadcom
------------------------------

[Stephen Danseglio]

You could try re-running the UMP installer to see if it repairs the install.

Steve

------------------------------
Support Engineer
Broadcom
US
------------------------------

[Manish Arora]

Hi Steve

I ran 9.0.2 and then 9.2.0 it did not worked, post that rerun in a different directory it worked but after another 02 days currently facing the same issue.

[Stephen Danseglio]

I would recommend opening a support case at this point.

Steve

------------------------------
Support Engineer
Broadcom
US
------------------------------

[Stephen Danseglio]

All portlets render a blank page? Even when logged in as administrator?

You're also saying that you can run the UMP installation and repair it, but after 2 days the same issue returns?

That's very odd - please make sure that all Nimsoft programs on the UIM and UMP robots are excluded from AV/scanning (if that hasn't been done already).

Steve

------------------------------
Support Engineer
Broadcom
US
------------------------------