there is a one off, and that is in IM login to the secondary hub that has this robot and see if it works.
If it does a tunnel is needed, if the problem persists:
for a quick test to verify
remote into the primary hub
telnet <robot IP>:48000
telnet <robot IP>:48002
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Support Engineer
Broadcom
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Original Message:
Sent: 04-14-2021 01:33 PM
From: Nataraj Rangaswamy
Subject: Spooler
Hi Garin,
Thanks for responding to my query. I will cross check with routing with networking team on the client machine.
I will let you know the outcome.
Thanks and Regards,
Nataraj
Original Message:
Sent: 04-14-2021 01:07 PM
From: Garin Walsh
Subject: Spooler
Look to the firewall settings on the client.
This error happens because either UIM can't translate what it thinks the name of the system is into a route to that system or that system is denying inbound access.
Original Message:
Sent: 04-13-2021 03:02 PM
From: Nataraj Rangaswamy
Subject: Spooler
Hi Support Team,
Few Hosts have been configured on CA UIM long back and they have received last alert on July 2020. I joined recently and I have been asked to troubleshoot the issues. Now When I looked into configuration settings following probe "spooler" is encountering an error showing below: Error Validation
Rest all working it seems
I have restarted nimsoft service on Host, my end I have restarted spooler probe on CA UIM side, but no luck. Kindly could you suggest all possible steps to fix the issue.
Thanks and Regards,
Nataraj