DX Unified Infrastructure Management

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Blank CI in CA Service Desk Incident

  • 1.  Blank CI in CA Service Desk Incident

    Posted Aug 13, 2019 06:48 AM
    Hi,

    We have CA UIM 8.51 and CA SDM 17.1 in our production system integrated.. We are able to get CI for few incidents - where alerts are coming from CA UIM.. but for few incidents configuration items are blank that alerts generated from CA UIM.

    I am using GRLoader to import CI's into CA Service Desk MDB.