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MONS-002 error while trying to open probe in Admin console

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  • 1.  MONS-002 error while trying to open probe in Admin console

    Posted 02-21-2020 09:13 AM

    Hi ,

    MONS-002 error while trying to open probe in Admin console .

    CA UIM version : 8.51



    Regards
    Amar


  • 2.  RE: MONS-002 error while trying to open probe in Admin console

    Posted 02-21-2020 09:22 AM
    The mpse probe should only be installed on the Primary hub.  Having this probe installed and activated on all hubs in the UIM environment may be causing the MONS-002 error when attempting to configure probes on remote hubs. Maybe this is the case...

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    Support Engineer
    Broadcom
    US
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  • 3.  RE: MONS-002 error while trying to open probe in Admin console

    Posted 02-24-2020 12:26 AM
    HI Stephen,

    But we have mpse probe installed only on primary hub itself and still we are facing this issue .

    Can you let us know what could be the root cause for this error then ?

    Regards
    AMar


  • 4.  RE: MONS-002 error while trying to open probe in Admin console

    Posted 02-24-2020 12:47 AM
    Hi ,

    What probe are you trying to open in AC
    Are you getting error for all probes or any particular probe / robot
    Do you get this error for opening AC for probe/ robot on Primary hub or remote hub



  • 5.  RE: MONS-002 error while trying to open probe in Admin console

    Posted 02-24-2020 03:32 AM
    Hi Ravi ,

    What probe are you trying to open in AC  - all probes 

    Are you getting error for all probes or any particular probe / robot - for all probes in some robots
    Do you get this error for opening AC for probe/ robot on Primary hub or remote hub - Primary hub only

    regards
    Amar



  • 6.  RE: MONS-002 error while trying to open probe in Admin console

    Posted 02-24-2020 09:17 AM
    Hi Amar,
    Did you deploy the PPM probe to the hub that this robot is on?
    If this is the primary hub did you deploy the ppm probe to the primary hub?

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    Daniel Blanco
    Enterprise Tools Team Architect
    DBlanco@alphaserveit.com
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  • 7.  RE: MONS-002 error while trying to open probe in Admin console
    Best Answer

    Posted 02-24-2020 02:43 PM
    if my understanding is correct the flow is:
    system running browser > primary hub > to hub with robot > to probe > back again
    from a general perspective start with a restart of the primary hub
    if that doesn't get it working:
    ensure the same version of ppm is deployed to each hub.
    at each hub involved
    turn up ppm log level and size
    deactivate activate
    reproduce the problem
    check each ppm log

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    Support Engineer
    Broadcom
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