if my understanding is correct the flow is:
system running browser > primary hub > to hub with robot > to probe > back again
from a general perspective start with a restart of the primary hub
if that doesn't get it working:
ensure the same version of ppm is deployed to each hub.
at each hub involved
turn up ppm log level and size
deactivate activate
reproduce the problem
check each ppm log
------------------------------
Support Engineer
Broadcom
------------------------------
Original Message:
Sent: 02-24-2020 09:17 AM
From: Daniel Blanco
Subject: MONS-002 error while trying to open probe in Admin console
Hi Amar,
Did you deploy the PPM probe to the hub that this robot is on?
If this is the primary hub did you deploy the ppm probe to the primary hub?
------------------------------
Daniel Blanco
Enterprise Tools Team Architect
DBlanco@alphaserveit.com
Original Message:
Sent: 02-24-2020 03:31 AM
From: amar kondraju
Subject: MONS-002 error while trying to open probe in Admin console
Hi Ravi ,
What probe are you trying to open in AC - all probes
Are you getting error for all probes or any particular probe / robot - for all probes in some robots
Do you get this error for opening AC for probe/ robot on Primary hub or remote hub - Primary hub only
regards
Amar
Original Message:
Sent: 02-24-2020 12:47 AM
From: Franklin D'souza
Subject: MONS-002 error while trying to open probe in Admin console
Hi ,
What probe are you trying to open in AC
Are you getting error for all probes or any particular probe / robot
Do you get this error for opening AC for probe/ robot on Primary hub or remote hub
Original Message:
Sent: 02-24-2020 12:26 AM
From: amar kondraju
Subject: MONS-002 error while trying to open probe in Admin console
HI Stephen,
But we have mpse probe installed only on primary hub itself and still we are facing this issue .
Can you let us know what could be the root cause for this error then ?
Regards
AMar
Original Message:
Sent: 02-21-2020 09:21 AM
From: Stephen Danseglio
Subject: MONS-002 error while trying to open probe in Admin console
The mpse probe should only be installed on the Primary hub. Having this probe installed and activated on all hubs in the UIM environment may be causing the MONS-002 error when attempting to configure probes on remote hubs. Maybe this is the case...
------------------------------
Support Engineer
Broadcom
US
Original Message:
Sent: 02-21-2020 09:13 AM
From: amar kondraju
Subject: MONS-002 error while trying to open probe in Admin console
Hi ,
MONS-002 error while trying to open probe in Admin console .
CA UIM version : 8.51
Regards
Amar