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CDM probe not visible in InfrastructureManager

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  • 1.  CDM probe not visible in InfrastructureManager

    Posted 01-14-2020 09:47 AM

    Hi Team,

    I am unable to see the CDM probe in one of the Linux system. Its showing nothing in IM whereas other probes logmon etc is visible. Please let me know the way to find out the issue here.

    Thanks



  • 2.  RE: CDM probe not visible in InfrastructureManager

    Posted 01-14-2020 11:05 AM
    What is the full linux version?
    Did you check if in the probe folder was created?
    Are you able to see via adminconsole?

    ------------------------------
    Technical Support Engineer
    Broadcom
    ------------------------------



  • 3.  RE: CDM probe not visible in InfrastructureManager

    Posted 01-14-2020 02:50 PM
    And you can just redeploy the base CDM package - it will not overwrite any changes you have made to the existing configuration. The occasional odd behavior is your single best indication that DX IM is working as expected.


  • 4.  RE: CDM probe not visible in InfrastructureManager

    Posted 01-14-2020 04:07 PM
    still not working
    set controller for log level 3 & log size 20000
    if already set for that restart the nimsoft service
    deploy cdm again and check the controller log
    check the $\Nimsoft\probes\system\cdm folder to see if it has all the files it should

    ------------------------------
    Support Engineer
    Broadcom
    ------------------------------



  • 5.  RE: CDM probe not visible in InfrastructureManager

    Posted 01-16-2020 04:23 AM

    @Garin Walsh

    I have tried to redeploy the same package multiple times but the probe didn't appeared. Is there any other version of the package I can go for?

    The CDM package which i am deploying is 6​.30




  • 6.  RE: CDM probe not visible in InfrastructureManager

    Posted 01-16-2020 04:08 AM

    The version is SUSE linux Enterprise server 12 SP3

    yes i am able to see the CDM folder but under that other subfolder is available i.e locales.

    No i am not able see it




  • 7.  RE: CDM probe not visible in InfrastructureManager

    Posted 01-16-2020 04:10 AM

    The version is SUSE Linux enterprise server 12 sp3.

    Yes the cdm folder is created and inside that another subfolder is there i.e locales and it contains some zip file.

    No i am not able to see the probe.




  • 8.  RE: CDM probe not visible in InfrastructureManager

    Posted 01-16-2020 04:20 AM

    Version is Suse linux enterprise server 12 sp3.

    yes the CDM folder is created and it has only one subfolder i.e locales which has a zip file.

    No, I am not able see the probe.




  • 9.  RE: CDM probe not visible in InfrastructureManager
    Best Answer

    Posted 01-16-2020 05:18 AM
    Hi ,

    What version of robot are you running .Robot version might not be compatible with SLES 12 sp3 since support came out later

    https://community.broadcom.com/participate/ideation-home/viewidea?IdeationKey=cf7516cd-ecd5-427b-9caa-ccc54559988b

    Deploy latest robot_update  and try cdm again or else uninstall /reinstall  latest robot and then try again


  • 10.  RE: CDM probe not visible in InfrastructureManager

    Posted 01-16-2020 07:31 AM

    @Franklin 

    Thanks for your suggestion. The updated robot package 7.93 worked. Now i am able to see the probe.

    Thank you all for your help!!