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Hub User_tags query

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  • 1.  Hub User_tags query

    Posted 01-17-2020 08:05 AM
    Hi all,

    Has anyone noticed that user_tags are not attached to alerts that are generated from Hubs?

    For example, I'm using CDM 6.30 on a UIM installation of 8.5.1, with a controller version of 7.93.

    If I generate an alert from CDM it doesn't have the user_tag2 attached to it...

    We use user_tags to automatically assign tickets to the correct teams in our ticketing system, and it's been noticed that any alerts generated from Hubs are not auto assigning.

    Just wondered if anyone else has noticed this or has been supplied a fix?

    Cheers,

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    CA - UIM administrator
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  • 2.  RE: Hub User_tags query
    Best Answer

    Posted 01-17-2020 08:42 AM

    hubs now operate a little differently than robots.

    Please see the below KB
    https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=7264



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    Gene Howard
    Principal Support Engineer
    Broadcom
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  • 3.  RE: Hub User_tags query

    Posted 01-17-2020 09:09 AM
    ahh that's great! Thank you Gene!

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    CA - UIM administrator
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  • 4.  RE: Hub User_tags query

    Posted 01-17-2020 10:24 AM
    Hi Gene,

    Just looked at my hub.cfg and there isn't a setup section.  Is the article referring to <hub> </hub> section?

    Cheers,

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    CA - UIM administrator
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  • 5.  RE: Hub User_tags query

    Posted 01-17-2020 10:25 AM
    I will Correct the KB it should be the hub section...Sorry about that.

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    Gene Howard
    Principal Support Engineer
    Broadcom
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  • 6.  RE: Hub User_tags query

    Posted 01-17-2020 10:40 AM
    Thanks Gene!

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    CA - UIM administrator
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