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Robot Reporting Wrong Windows version

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  • 1.  Robot Reporting Wrong Windows version

    Posted 05-21-2020 06:19 AM
    Hi Experts,
    We are using DX IM/ CA UIM 8.5.1, It running on windows server 2012, recently we have upgraded our all host Windows server from 2008 to 2016 and redeployed robots on each one. On one host we are facing issues like the host is 2016 however, in UMP it shows 2012 after robot deployment.

    If anyone faces such an issue. Please suggest something to resolve the same.

    Help is highly appreciated!!!!


  • 2.  RE: Robot Reporting Wrong Windows version
    Best Answer

    Posted 05-21-2020 09:40 AM
    I would go into USM inventory section. find the robot and select it. then go to actions and delete, Make sure to NOT check and of the option presented.
    Then go to the robot clear the niscache folder and restart the robot service.

    Gene Howard
    Principal Support Engineer