Robot_update 9.20HF7 -- Communication errors

[John Paolo Santos]

Hi,

Recently, I updated a secondary hub's robot from version 7.93 to 9.20HF7. The distribution went smoothly. However, when trying to open any probe,it shows communication error which is not the case before. Though the queues & tunnel are still connected to a proxy hub. I tried to access the secondary hub directly using infrastructure manager but now it shows an error message: "Can't locate specified domain" which is weird because I can open it up before the update. 

Is there any configuration I need to add? 

Thanks,
John

[Britta Hoffner]

Hello John, is this connection through tunnel or named services ?

Kind regards,
Britta

[John Paolo Santos]

This connection is through tunnel

[Alex Yasuda]

Are you using UIM 9.20 and the primary Hub is using robot/hub 9.20HF7?

You need to first be sure to have 9.20HF7 in your primary Hub then you can update your secondary Hubs.

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Technical Support Engineer
Broadcom
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[John Paolo Santos]

I've upgraded the proxy hub robot version to 9.20HF7, but I'm still receiving communication error in the secondary hub. Any other suggestion? Thanks

[Stephen Danseglio]

Hi John,

You could try:

hub-9.20HF11.zip

https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html?r=2

or within a test/dev environment hub v9.30.
http://support.nimsoft.com/Files/Archive/00001/hub-9.30.zip 

For the hub 9.30 Release Notes, see:
http://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/hub/hub-release-notes.html

for both hubs.

Steve

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Support Engineer
Broadcom
US
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[John Paolo Santos]

Hi, the problem is that I can't connect to the hub and I can't even open it in Infrastructure manager. What's weird is that I can open the probes of the robots that are under that secondary hub. I see this error (broadcom.JPG) every time I try to connect to the hub which I only received after I upgraded the robot to 9.20HF7

[Stephen Danseglio]

The Infrastructure Manager (IM) needs port 48000 direct connection for the HUB Robot (for login destination HUB) to work.

Infrastructure Manager is hardcoded to use port 48000 to check for the robot connection.

Please note you must enable port 48000 port to the hub to login to IM.

Q. Is it possible someone enabled the firewall on the server(s)?

Q. Or perhaps the 'Secure hub' package was accidentally deployed?

Can you telnet FROM the local hub TO the robot on port 48000?

Can you telnet FROM the Robot TO its hub on port 48002?

How about the hub tunnel connections? (over port 48003)

Steve

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Support Engineer
Broadcom
US
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